Reception Supervisor / Duty Manager

The Roseate Reading; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury boutique hotel in Reading seeks a Reception Supervisor / Duty Manager dedicated to outstanding customer service. Essential qualifications include previous hotel receptionist experience, strong organizational abilities, and a proactive customer service approach. The role offers professional growth opportunities and preferential room rates for associates.

Benefits

Employee recognition awards

Performance review and personal development plan

Internal transfer and promotion opportunities

Preferential room rates for family & friends

Qualifications

• Previous experience as Hotel Receptionist in 4*-5* hotels is essential.
• Strong organizational skills and ability to multitask.
• Friendly and enthusiastic approach with proactive service.

Responsibilities

• Providing customer service at the front desk.
• Checking in and checking out guests with an excellent experience.
• Answering telephone and email inquiries.

Skills

Customer Service

Organizational Skills

Multitasking

Proactive Approach

Industry Awareness

Education

Experience as Hotel Receptionist in 4*-5* settings

Job description

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Reception Supervisor / Duty Manager, Reading

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Client:

The Roseate Reading

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

373da6b87b95

Job Views:

13

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

We are currently seeking for a talented and motivated individual to work on a full-time basis at The Roseate Reading 5* Luxury Boutique Hotel in Reading.

The Hotel is known for its spectacular attention to detail that ensures a bespoke, luxurious experience for its guests. Whether it is the 86,000 Italian-glass beads in the chandelier that hangs from the top of the building or the plush upholstery and wallpapers, the meticulous design sense is ubiquitous in maintaining an uplifted ambience. The Roseate Reading was originally Shire Hall for the Berkshire County Council. The building, along with its wide hallways, vaulted ceilings, cornice mouldings and the original lift shaft, have all been precisely restored to their original glory. To revive the old world charm of the Shire Hall, its council chamber, Eden along with its imposing fireplace and elaborate wood carvings on the doors and mantlepiece have all been restored to their past beauty. One of the top hotels in Reading, The Roseate Reading is a culmination of opulence and warmth.

The Reception Supervisor / Duty Manager will be working on a basis on 4 days on and 4 days off. When it comes to customer service, creating a truly welcoming environment and combining this with superb facilities for our guests whether travelling for business or leisure.

The Reception Supervisor / Duty Manager will be responsible for ensuring that on all occasions guests are completely satisfied with their stay and that the service they receive meets or exceeds their expectations. The delivery of outstanding customer service to all guests is paramount to every task they complete.

Your key responsibilities will be:

• Provide constant customer service at the front desk
• Check-in and check-out of guests by giving an excellent welcoming and departure experience
• Answering telephone and email inquiries
• Providing guest with information on the local area
• Deal with customer comments in an efficient and professional manner
• Covering Duty Management shift
• Previous experience as Hotel Receptionist 4*- 5* is essential
• Strong organizational skills and be able to work in a multitasking job
• Friendly, enthusiastic approach
• A proactive approach to service
• Good industry awareness and ability to implement new standards
• Provision and laundry of uniform
• Employee recognition awards
• Performance review and personal development plan
• Internal transfer and promotion opportunities
• Support in the development of your career
• Preferential room rates within the hotel group for yourself and family & friends

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.