Reception Supervisor & Centre Technician Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Oxford seeks a Reception Supervisor & Centre Technician Assistant. You will supervise the reception team, provide excellent customer service, and assist with IT-related issues. Candidates should have prior receptionist experience, strong IT skills, and the ability to work under pressure. The role includes varied responsibilities and a supportive work environment.

Benefits

27 days annual leave plus bank holidays

NHS discount

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Previous experience in a receptionist role.
• Experience using IT equipment in a training setting.
• Ability to work under pressure alone and as part of a team.

Responsibilities

• Supervise the reception team and support visitors.
• Report technical issues to the Centre Technician.
• Maintain adequate stock levels for the Reception team.

Skills

Excellent IT skills

Interpersonal skills

Practical problem-solving skills

Ability to multi-task

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job overview

The Learning & Development Department are looking for aReception Supervisor & Centre Technician Assistant to join our Education & Development Administration Service team.

You'll be supervising the reception team and working with the Centre Technician to support facilitators and report any technical issues as required. Your duties will be varied with a need for a high level of accuracy, excellent IT skills and the ability to prioritise workload. You will also be providing a high level of customer service to visitors to the department, so great interpersonal skills are a must.

The core hours are 07:30 - 15:30 or 08:00 - 16:00 with some flexibility, working on site at Unipart House in Oxford, Monday - Friday.

The Education & Development Administration Service team is made up of around 22 staff members. We are a friendly team and enjoy socialising, getting to know each other and having lunch together when we're in the office. We also have regular team wellbeing, CPD, and team building sessions. Our latest sessions have included things like dessert islands favourites, MBTI session, Easter pom pom making, time management, bring and share lunch, a bake off and many more.

You will be required to be an Emergency First Aider and full training will be provided.

If this sounds like your next career move, we'd love to hear from you!

Main duties of the job

• Being a first post of contact for visitors, cover the Reception desk.
• Supporting visitors in the Learning & Development centre and over the phone
• Ensure an adequate stock level is maintained, ordering new stock as required.
• Manage processes for the Reception team
• Maintaining logs for Health & Safety processes
• Managing external room bookings
• Reporting any issues as they arise to the Centre Technician
• Troubleshooting any on the day equipment issues and supporting facilitators to fix any IT problems.
• Escalating as required to the Centre Technician

Please refer to the job description attached for a comprehensive list of duties.

Working for our organisation

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Detailed job description and main responsibilities

The Education & Development Administration Service is made up of four sub teams: Masters Education and Placements team, Statutory, Mandatory and Essential Training team, Apprenticeships and Skills for Life team and Centre and Business team. The administration team are part of the wider Learning & Development department.

Learning & Development provide access to a wide range of opportunities which include clinical and professional development, vocational qualifications, leadership and management development as well as Apprenticeships and Functional Skills support. We support all staff from Oxford Health.

Personal development is encouraged and is supported through Business Administrator Level 3 Apprenticeships and other relevant IT and administration upskilling courses, alongside regular supervision and personal development review.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person specification Experience Essential criteria

• Previous experience in a receptionist role.
• Experience using a wide range of IT equipment in a training/conference setting (e.g. laptops, projectors, speakers, smart screens)

Personal qualities Essential criteria

• Works well under pressure.
• Practical problem-solving skills
• Ability to work alone and as part of a team.

Job Related Aptitude and Skills Essential criteria

• Ability to multi-task, prioritise and work flexibly and under pressure.
• IT literate with intermediate skills in Microsoft Word, Excel and PowerPoint
• Excellent organisation, interpersonal and planning skills

Documents to Download

IJES 95797 Band 4 Reception Supervisor (PDF, 110.3KB)

Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)

Recruiter Contact Details

Name: Olivia Tingley

Title: Centre and Business Manager

Email: [e-mail]

Telephone: [phone]