Reception Supervisor / Assistant Practice Manager

NHS; London; On-site; GBP 31,000 - 34,000; Full time

Job summary

A leading NHS GP training practice in London is looking for an experienced Reception Supervisor/Assistant Practice Manager. In this key leadership role, you will ensure the efficient running of the practice, oversee reception operations, and enhance patient experience. Candidates should possess supervisory experience in a GP setting, strong leadership skills, and an understanding of NHS procedures.

Qualifications

• Experience in a supervisory role within a GP practice or similar environment.
• Proficient in the use of clinical software systems.
• Excellent written and verbal communication skills.

Responsibilities

• Supervise the reception team and ensure efficient practice operations.
• Assist the Practice Manager in managing policies, procedures, and compliance.
• Provide direct support for patient complaints and lead complaint resolution.

Skills

Leadership skills

Communication skills

Organisational skills

Interpersonal skills

Problem-solving

IT skills

Education

GCSE grade A to C in English and Maths

Good standard of education with excellent literacy and numeracy skills

Leadership and Management Qualification

NVQ Level 3 in Health and Social Care

Job description

Job summary

About the Role:Working closely with the Practice Manager, the Reception Supervisor/Assistant Practice Manager will help ensure the smooth and efficient running of the practice. This is a key leadership role involving direct supervision of the reception team, evening reception cover, and contributing to overall service delivery and patient experience.

About You:We are looking for someone who has:

• Previous experience in a supervisory role within a GP Practice (Emis experience preferred)
• Strong leadership, communication, and organisational skills
• Ability to work collaboratively in a busy, patient-centered environment
• A good understanding of NHS procedures and compliance
• A flexible and proactive approach to problem-solving and service delivery

If you are passionate about improving patient care and have the skills to lead a dynamic team, we invite you to apply for this role at The Park End Surgery today!

Main duties of the job

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks.

• Assist the Practice Manager with various projects, systems, and procedures.
• Support the Practice Manager in the management and maintenance of practice policies, procedures, and compliance registers.
• Supporting the Practice Manager to arrange internal and external meetings, including preparing agendas and producing meeting minutes.
• Draft and distribute the quarterly practice newsletter.
• Overseeing Google reviews and NHS Choice Feedback.
• Provide support in recruiting new staff, including managing pre-employment checks, induction, and DBS.
• Oversee and monitor the staff appraisal process, ensuring staff development goals are set and achieved.
• Deputise for the Practice Manager in their absence
• Provide initial guidance to patients who wish to verbally complain.
• Cover reception duties in the evenings as required, ensuring that patient services are managed effectively during these hours.
• Provide leadership and direction to the reception and admin teams, ensuring a high standard of patient care and service delivery.
• Assist the Practice Manager in reviewing and managing contracts for external services (e.g., cleaning)

About us

We are a dynamic, patient-centered NHS GP training practice dedicated to providing high-quality, compassionate care. Were looking for an experienced, organised, and proactive Reception Supervisor / Assistant Practice Manager to join our team, which includes 6 receptionists/administrators, 5 GP Partners, 1 HCA, 1 Practice Nurse, 1 Physician Associate, and 1 Pharmacist. In this role, youll play a key part in supporting the smooth running of our day-to-day operations.

Are you currently a Reception Supervisor ready to advance your career? Or do you have team leadership experience in a fast-paced GP surgery environment? If so, wed love to hear from you.

Details Date posted

04 July 2025

Pay scheme

Other

Salary

£31,285 to £33,241 a year

Contract

Permanent

Working pattern

Full-time

Reference number

A4713-25-0000

Job locations

3 Park End

Hampstead

London

NW3 2SE

Job description Job responsibilities

Role Overview

This role has been created to support the Practice Manager in managing the day-to-day operations of the practice and to provide cover or advice during their absence.

Working closely under the direction of the Practice Manager, the postholder will help improve standards across a broad range of clinical and administrative activities. This position is ideal for someone eager to take initiative, develop their skills, and progress their career within the practice.

Main Responsibilities

• Promote, monitor, and document performance and quality standards within the practice using both IT systems and manual processes, under the guidance of the Practice Manager.

• Become proficient in all relevant aspects of the clinical software system.

• Manage data quality issues and provide support and guidance to practice staff on the use of the clinical system to maintain and improve quality standards.

• Undertake specific tasks, project support, or development initiatives as required.

• Assist with compliance to statutory requirements, supporting implementation as directed by the Practice Manager.

• Work closely with reception and clinical teams to ensure smooth day-to-day operations, escalating any issues to the appropriate person.

• Assist with recruitment, induction, training, and review of reception, secretarial, and administrative staff, including managing paperwork, logins, and smartcards for new employees.

• Organise staff training on all relevant aspects of general practice.

• Authorise and monitor staff absence (holiday, sickness, and other leave), ensuring adequate cover for the rota.

• Provide support to all staff by addressing queries, problems, and requests both formally and informally.

• Oversee daily staff workload, organising and allocating tasks as needed.

• Ensure staff understand and adhere to confidentiality requirements, including Data Protection and Caldicott guidelines.

• Maintain policies and procedures and ensure all administrative systems operate smoothly.

• Support the Practice Manager with Health and Safety matters to ensure compliance with legislation and best practice.

• Provide administrative assistance to the Practice Manager as required.

• Act as first point of contact for patient complaints, handling them according to the Practices complaints procedure with the Practice Managers support.

• Undertake any other duties as agreed with the Practice Manager.

Job description Job responsibilities

Role Overview

This role has been created to support the Practice Manager in managing the day-to-day operations of the practice and to provide cover or advice during their absence.

Working closely under the direction of the Practice Manager, the postholder will help improve standards across a broad range of clinical and administrative activities. This position is ideal for someone eager to take initiative, develop their skills, and progress their career within the practice.

Main Responsibilities

• Promote, monitor, and document performance and quality standards within the practice using both IT systems and manual processes, under the guidance of the Practice Manager.

• Become proficient in all relevant aspects of the clinical software system.

• Manage data quality issues and provide support and guidance to practice staff on the use of the clinical system to maintain and improve quality standards.

• Undertake specific tasks, project support, or development initiatives as required.

• Assist with compliance to statutory requirements, supporting implementation as directed by the Practice Manager.

• Work closely with reception and clinical teams to ensure smooth day-to-day operations, escalating any issues to the appropriate person.

• Assist with recruitment, induction, training, and review of reception, secretarial, and administrative staff, including managing paperwork, logins, and smartcards for new employees.

• Organise staff training on all relevant aspects of general practice.

• Authorise and monitor staff absence (holiday, sickness, and other leave), ensuring adequate cover for the rota.

• Provide support to all staff by addressing queries, problems, and requests both formally and informally.

• Oversee daily staff workload, organising and allocating tasks as needed.

• Ensure staff understand and adhere to confidentiality requirements, including Data Protection and Caldicott guidelines.

• Maintain policies and procedures and ensure all administrative systems operate smoothly.

• Support the Practice Manager with Health and Safety matters to ensure compliance with legislation and best practice.

• Provide administrative assistance to the Practice Manager as required.

• Act as first point of contact for patient complaints, handling them according to the Practices complaints procedure with the Practice Managers support.

• Undertake any other duties as agreed with the Practice Manager.

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths
• Good standard of education with excellent literacy and numeracy skills
• Self-motivated, enthusiastic, articulate and diplomatic.

Desirable

• Leadership and Management Qualification
• NVQ Level 3 in Health and Social Care

Skills Essential

• Excellent communications skills both oral and written.
• Good organisational skills.
• Well-developed interpersonal skills.
• Ability to work on own initiative and as a member of a team
• Innovative with the ability to produce approaches to new problems that may arise.
• High attention to detail and works with high degree of accuracy
• Basic IT skills

Experience Essential

• Experience of working within General practice
• Experience of team leading and performance management
• Experience of effective multi-tasking
• Experience of learning and teaching new skills

Desirable

• Experience in HR
• Experience with Emis

Person Specification Qualifications Essential

• GCSE grade A to C in English and Maths
• Good standard of education with excellent literacy and numeracy skills
• Self-motivated, enthusiastic, articulate and diplomatic.

Desirable

• Leadership and Management Qualification
• NVQ Level 3 in Health and Social Care

Skills Essential

• Excellent communications skills both oral and written.
• Good organisational skills.
• Well-developed interpersonal skills.
• Ability to work on own initiative and as a member of a team
• Innovative with the ability to produce approaches to new problems that may arise.
• High attention to detail and works with high degree of accuracy
• Basic IT skills

Experience Essential

• Experience of working within General practice
• Experience of team leading and performance management
• Experience of effective multi-tasking
• Experience of learning and teaching new skills

Desirable

• Experience in HR
• Experience with Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Park End Surgery

Address

3 Park End

Hampstead

London

NW3 2SE

Employer's website

https://www.parkendsurgery.co.uk/ (Opens in a new tab)

Employer details Employer name

Park End Surgery

Address

3 Park End

Hampstead

London

NW3 2SE

Employer's website

https://www.parkendsurgery.co.uk/ (Opens in a new tab)