Reception Supervisor

Mount Royal Hotel Edinburgh; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

Mount Royal Hotel Edinburgh is seeking a charming Reception Supervisor passionate about service excellence. The role involves ensuring guest satisfaction, managing check-ins/outs, and leading team communications. Candidates should possess strong customer service experience in hospitality and effective communication skills.

Benefits

Genuine career opportunities

Valuable on-the-job training

Staff incentives for team performance

Qualifications

• Proven standards of customer service experience within a hospitality environment.
• Effective communication skills in written and spoken English.
• Previous Front Office Supervisory experience is advantageous.

Responsibilities

• Ensures the team offers a warm welcome and guest comfort.
• Handles check-ins and check-outs following procedures.
• Maintains effective communication and supports the night team.

Skills

Effective communication

Customer service

Education

Front Office Supervisory experience

Knowledge of Property Management Systems (PMS)

Job description

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Mount Royal Hotel Edinburgh by the Unlimited
Collection is seeking a charming and engaging Reception Supervisor with a
passion for service excellence. You will report to the Assistant Front Office
Manager, working towards providing our guests with memorable experiences of
the city.

An Reception Supervisor will:

• Guest Services: Ensures the team offer a warm welcome, accurate information, and
  ensures guest comfort and safety.
• Guest Assistance: Offers recommendations, arranges transportation and excursions, and
  anticipates guest needs for an exceptional experience.
• Check-ins/Check-outs: Performs check-ins and check-outs following company
  procedures. Handles special requests.
• Communication & Coordination: Maintains effective communication, supports the
  night team, and ensures smooth operation through daily briefings and updated
  handover systems.
• Shift Duties:
  Ensures completion of set shift tasks, maintains handover system, and
  controls the till. Upskills team members on tasks.
• Financial & Policy Compliance: Manages guest accounts, processes payments, prints
  financial reports, addresses financial discrepancies and adheres to company
  policies, providing necessary updates to the team.

To be successful in the role of Reception Supervisor,
we require:

• Effective communication skills in written and spoken
  English
• Proven standards of customer service experience within
  a hospitality environment
• Previous Front Office Supervisory experience
  (advantageous)
• Knowledge of Property Management Systems (PMS)
  (advantageous)

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to
  our digital online learning platform and numerous other learning and
  development opportunities
• Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott
Limited.

At The Ascott Limited, we embrace diversity, equity,
and inclusion, welcoming applicants of all backgrounds to create a supportive
and thriving workplace where everyone can contribute their unique
perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia
Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its
diversified accommodation offerings span serviced residences, coliving
properties, hotels and independent senior living apartments. Ascott's
award-winning hospitality brands include Ascott, Citadines, lyf,
Oakwood, Somerset, The Crest Collection, The
Unlimited Collection, Fox, Harris, POP!, Preference,
Quest, Vertu and Yello. Through Ascott Star Rewards
(ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and
offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the
Unlimited Collection managed by The Ascott
Limited