Reception Supervisor

The Belfry Hotel & Resort; Sutton Coldfield; On-site; GBP 28,000; Full time

Job summary

A leading luxury hotel in Sutton Coldfield is seeking a Reception Supervisor responsible for overseeing the reception team and ensuring exceptional service. Candidates should have previous hotel reception experience in a management role and be passionate about providing a great guest journey. This position offers a competitive salary and numerous benefits including learning and development opportunities.

Benefits

Discounted gym memberships

Mental health support

Complimentary meals during shifts

Free parking

Qualifications

• Previous reception experience in a large hotel environment in a management role.
• Ideal candidates should be able to inspire and lead teams effectively.

Responsibilities

• Supervise, train and mentor shift leaders and receptionists.
• Produce rotas according to business levels.
• Performance management of the front office team.

Skills

Inspirational leadership

Attention to detail

Passion for guest journey

Approachability

Job description

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The Belfry Hotel &
Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites,
several restaurants and bars, events and meetings spaces, a leisure club and
spa. Our three golf courses, including The Brabazon, are recognised as world-class,
and home to this year’s Betfred British Masters. Whether you're drawn to our
iconic golf courses, the serenity of the spa, the excitement of guest services,
or our behind-the-scenes operations, there's a place for you in our vibrant
team.

We are writing a new and
exciting chapter in the history of The Belfry. A major expansion and renovation
project has begun at our resort, due for completion in Autumn 2025. With a
substantial investment in excess of £80 million, we are enriching our resort
including the addition of a new event space, The Masters Suite, 149 extra
bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.

The on-target earning
potential for this role is a £28,974.40 annual salary, comprising a base salary
of

£27,476.80 supplemented by an estimated £1,497.60 in gratuities per annum,
ensuring a rewarding compensation package.

RECEPTION & GUEST SERVICES

The Reception and Guest Services team ensures exceptional
service for every guest, welcoming over 300 daily check-ins and outs. With
outstanding customer service, they exceed expectations by assisting with
procedures, providing information, and addressing concerns. Their dedication
creates a warm atmosphere, leaving guests with a positive impression of their
stay at The Belfry Hotel & Resort.

About the role

This role is 40 hours per week
and you will be working 5 days out of 7.

As Reception Supervisor you will
be responsible for ensuring the smooth running and high performance of our
fantastic reception team.

Your duties will
include:

• Supervising, training and mentoring shift
  leaders and receptionists to ensure exceptional guest journey at all times
• Producing rotas according to business
  levels
• Following up queries where necessary on
  behalf of receptionists and shift leaders
• Performance management of the front
  office team, including job appraisals, observations, and identifying
  training requirements
• Providing excellent service to each and
  every guest

About you

Previous reception experience
within a large hotel environment in a management role would be ideal. We are
looking for candidates who are:

• Inspirational leaders
• Obsessed with detail
• Passionate about the guest journey
• Approachable and friendly

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching &
mentoring, in-house training and provide access to our online learning
platform, The Belfry Campus. We offer apprenticeships in a host of subjects
delivering nationally recognised qualifications to help advance careers, and
our LEAD development programme empowers and inspires our teams to grow from
Team Member through to Executive roles. We aim to promote internally where
possible, nurture ambition and ensure all our team looking to progress have
development plans in place, to support you to achieve your potential.

We prioritise your wellbeing with discounted gym memberships and
wellness programmes for personal growth. Partnering with The Burnt Chef
Project, we offer mental health support and access to funded counselling. Our
healthcare schemes include life assurance, 24-hour GP services, and health
cash-plans, while our Menopause Support programme provides tailored assistance.
With Wagestream access, you can easily track earnings, manage savings, and
access wages on your terms, promoting financial wellness. Our Cycle2Work scheme
supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service
recognition, and extra holidays for loyalty and team events. Enjoy discounts at
our resort's restaurants, bars, spa, and golf, for you and your friends &
family. Access to Perkbox provides discounts & vouchers for everyday use
plus on the spot rewards for your hard work. We provide free parking, a
subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of
our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning
550 acres in the Midlands, prioritises giving back to our local community and
protecting wildlife. We integrate ESG into everything we do, from charity
initiatives, raising over £20,000 last year, to golf course maintenance. We
track charitable work at personal, departmental, and resort-wide levels to
showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a
community that values each individual’s contribution and growth, whilst
supporting each other’s success - regardless of department or role. Our Belfry
Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day – aren't just words; they're the foundation of our culture and the
essence of who we are.

If you're seeking a place where you can contribute, grow,
and have a lasting impact – then the Belfry Hotel & Resort is the place for
you.