Reception Supervisor

Leonardo Hotels; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel group in Southampton seeks a Reception Supervisor to oversee Front Office operations and lead a vibrant team. You'll ensure excellent guest experiences while motivating colleagues. The ideal candidate enjoys fast-paced environments and has strong leadership skills. Join us for rewarding training, recognition schemes, and exciting growth opportunities in hospitality.

Benefits

Special rates on hotel rooms

Recognition scheme with vouchers

Meals on duty

Talent referral bonuses

Regular celebrations

Access to Pension Scheme

Ongoing training programs

Qualifications

• Ability to coach and train new team members.
• Enjoy engaging with people and creating a fun work environment.
• Thrive in a fast-paced setting.

Responsibilities

• Supervise Front Office operations.
• Inspire and motivate team members.
• Ensure memorable guest experiences.

Skills

Leadership

Organizational skills

Communication

Problem solving

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As a Reception Supervisor, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, ensuring memorable guest experiences. This busy role involves supervising Front Office operations and leading a vibrant team to exceed guest expectations.

Perks of working with us include:

• Special rates on Leonardo Hotel rooms across the UK & Europe, perfect for your city breaks!
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses for recommending friends
• Regular celebrations like Thank You Week, ice cream trucks, pizza parties, and our annual Employee Awards Celebration
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training programs with clear progression paths

Our ideal Reception Supervisor will:

• Be authentic and yourself
• Enjoy engaging with people and making work fun
• Thrive in a fast-paced environment
• Coach and train new team members
• Bring solutions and think quickly
• Be dependable and reassuring for guests and team
• Possess excellent organizational skills

Why join us?

We value our colleagues as much as our guests. Joining the Leonardo community means your hard work is recognized, and we support your growth through workshops like “NEW Team Coach,” “Guest Care,” and the “Insights Trainee Manager Programme,” helping you develop into a Duty Manager. With top-tier training and clear career progression, a bright future in hospitality awaits you!

Our Story

With decades of hotel expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and are one of the fastest-growing hotel groups, with plans for major expansion. There’s never been a more exciting time to join us!