Reception Supervisor

SeeMeHired; Newquay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday resort company in Newquay is seeking a Reception Supervisor to manage the reception team, assist guests, and handle customer queries. This full-time role requires excellent customer service skills and offers a competitive hourly rate. The company provides various benefits including discounted staff breaks and holiday entitlement.

Benefits

Competitive rate of pay

Enhanced holiday entitlement

Discounted staff breaks

Free use of resort facilities

Food discount

Free round of Golf

Discounts on spa treatments

Qualifications

• Right to live and work in the UK.
• Strong customer service skills are essential.

Responsibilities

• Responsible for the Reception team and area.
• Meet and greet resort guests and members.
• Handle customer complaints and perform cash handling.

Skills

Excellent customer service

Strong communication skills

Ability to identify and anticipate needs

Exceeding customer expectations

Job description

The successful Reception Supervisor will take responsibility of the Reception team and Reception area, meet and greet resort guests and members, assist guests and members with any queries they may have, ensure the department runs efficiently, advise on the local area, issue accommodation keys and information, advise guests and members on events within the resort, handle telephone calls, deal with customer complaints, and perform accurate cash handling.

Excellent customer service and strong communication skills are essential for this role. A driving licence and the ability to drive is advantageous to get to and from the resort.

Requirements

• Right to Live and work in the UK
• Excellent customer service and strong communication

Desired Criteria

• A driving licence and the ability to drive is an advantage to enable easy travel to and from the resort
• Professional skills: Answering Customer Questions, Ability to Identify and Anticipate needs, Exceeding Customer Expectations

About the Company

We are looking for a Reception and Admin Supervisor to join our team at Piran Meadows Holiday Resort in Newquay. The hourly rate is £12.71. Darwin Escapes has 26 amazing destinations across the United Kingdom, each with its own unique offering.

Benefits

• Competitive rate of pay
• Enhanced holiday entitlement (with the option to cash in a number of holidays per year)
• Discounted staff breaks at our luxurious holiday resorts across the UK
• Free use of all Darwin Escapes resort facilities including many of our free gyms and swimming pools
• Food discount across all resorts
• Free complimentary round of Golf
• Discounts on spa treatments

This is a permanent position to work full-time hours, 37.5 hours across 5 days, including weekends and bank holidays.