Reception Supervisor

NHS; Manchester; On-site; GBP 10,000 - 16,000; Part time

Job summary

An NHS General Practice in Manchester seeks an experienced Receptionist for weekend supervision. The role combines leadership with enhancing patient experiences at the front desk, emphasizing teamwork and problem-solving. Ideal candidates will have a background in customer service and familiarity with GP practices.

Qualifications

• Experience in a customer service role.
• Experience working within a GP practice.

Responsibilities

• Oversee the day-to-day supervision of reception team members.
• Support the Practice Manager with recruitment of reception team members.
• Lead on improving the patient journey based on feedback.

Skills

Interpersonal skills

Problem solving

Job description

Are you an experienced Receptionist seeking an opportunity to showcase your leadership potential within a general practice? Then this could be the role for you.

This role focuses on the patient experience at the front desk of a busy walk-in centre. You should have excellent interpersonal skills, as well as the ability to problem solve, diffuse conflict, oversee the implementation of processes, and support and encourage our receptionists.

This role will report to the management team, working alongside a team of Doctors, Nurses, and Administrative staff who deliver great healthcare to our patients.

The hours required are Saturday and Sunday from 8am to 1pm, with flexibility throughout the week.

Main duties of the job

• Oversee the day-to-day supervision of reception team members
• Assist with the reception rota, including managing staff sickness and holidays
• Monitor phone calls for performance and quality
• Support the Practice Manager with recruitment of reception team members
• Maintain standards of presentation, behaviour, and professionalism within the reception team
• Lead on improving the patient journey, listening to feedback from patients and staff to provide outstanding customer service
• Undertake ongoing 121 and group training with the reception team
• Increase the uptake of technology among patients, such as the NHS app
• Resolve minor complaints and problem solve within the reception team

About us

Hawthorn Medical Practice is operated by Hope Citadel Healthcare, along with 9 other practices in the Greater Manchester area.

Hope Citadel Healthcare is a not-for-profit community interest company, commissioned by the local ICB to provide NHS services to the local area.

We care about whole-person healthcare, considering patients in their wider social, economic, and community contexts. We aim to address health issues holistically, working with other services to support our patients' overall wellbeing.

Job responsibilities

• Weekend supervision of reception team members
• Problem solving within the reception team
• Collaborate with the management team

Person Specification

Qualifications

Experience

• Experience in a customer service role
• Experience working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to check for any criminal convictions.