Reception Supervisor

Imperial London Hotels; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned hotel chain in London is seeking a Reception Supervisor to manage front office operations, ensure smooth guest experiences, and supervise the reception team. The ideal candidate has over 2 years of experience in a similar role and a passion for hospitality. This full-time position offers various employee benefits including holiday entitlement, discounts, and more.

Benefits

Days holiday pro-rata

Free meals on duty

Uniform & dry-cleaning

Employee recognition

Social events

Employee discounts

Early Pay access

Shopping discounts

Qualifications

• 2 years of experience as a Front Office Supervisor/Reception Manager.
• Ability to build rapport easily.
• Calm under pressure and adaptable to changing priorities.

Responsibilities

• Oversee front office operations and manage guest inquiries.
• Supervise front-office team members and support new staff integration.
• Ensure high standards of service and manage bookings.

Skills

Hospitality passion

Communication skills

Organizational skills

Flexibility

Tools

Microsoft Office

Reservation Systems (Opera)

Job description

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hours a week (5 days out of 7 days weekly rota)

We are part of the Imperial London Family of Hotels, a family-run company with over years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team.

We are now recruiting a Reception Supervisor at The Morton Hotel. Nestled in the heart of London, Bloomsbury. It’s a magical place to be, offering a ground-floor restaurant bar, a secret garden and two naturally designed event spaces.

As a Reception Supervisor, you will be responsible for supporting in overseeing the front office operations, ensuring smooth check-in/out processes, and managing guest enquiries & complaints. This role includes supervising front-office team members, managing refunds and payment transactions, and ensuring high standards of front-office service to our guests.

Key Duties will include the following:

• Checking all arrivals for the next day, and any necessary in advance, plus entering and assigning all group bookings.
• Ensure that all bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate.
• Provide support, information and guidance to new staff members to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible.

What we would like from you

• Worked as a Front Office Supervisor/ Reception Manager with 2 years experience in the hotel industry.
• A Passion for hospitality, you are all about creating memorable experiences for others no matter what time of day.
• Personable and engaging, with the ability to build rapport easily, and with great communication skills with both internal departments and guests alike.
• A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed.
• A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team.
• A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera).
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends

What you will get in return

• Days Holiday pro-rata increasing with length of service up to days
• Free meals on duty
• Uniform & dry-cleaning
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Early Pay - Instantly access a portion of the pay you’ve already earned
• Shopping discounts across several high-street brands and online retailers (via Each Person)
• Nursery Scheme via Each Person (subject to eligibility)
• Employee Assistance Programme- Supported by Hospitality Action

You can explore additional benefits :

About Us:

With a -year legacy, our company combines the stability of a long-standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride

We are the Imperial London Family of Hotels, a family-run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!