Reception Supervisor

Portico; London; On-site; GBP 42,000; Full time

Job summary

A leading service partner in London is seeking a Reception Supervisor to oversee a team at a multinational investment bank. The role requires strong leadership skills, a focus on exceptional customer service, and experience supervising teams. The position offers a salary of £41,422 and a range of benefits, including excellent holiday allowance and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in supervising a team of at least 10 people.
• Knowledge of exceptional service standards.
• Prior experience in a high-end corporate or hotel environment.

Responsibilities

• Understand and exceed client expectations through service.
• Motivate and engage team members.
• Manage absence, holiday, and rota effectively.

Skills

Team supervision

Exceptional customer service

Leadership

Job description

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Portico is defined by

our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that all have the same opportunities to grow, develop, and progress in their careers.

Portico is currently recruiting for a Reception Supervisor for our team based at an American multinational investment bank and financial services company in the City.

The investment bank and financial services company are a flagship location for Portico! The team takes pride in being the service partner selected to deliver front-of-house services, with a can-do, flexible approach, relishing the opportunity to keep raising the bar and exceeding expectations.

Daily, the Reception Supervisor will understand the client’s vision of exceeding expectations through intuitive service, careful planning, and faultless standards. Team motivation, pride, and engagement are essential to exceeding our client’s expectations, and the Supervisor plays a key role in ensuring these are maintained.

Working Hours: 40 hours per week, shifts between 7am and 7pm, with occasional late cover until 9pm.

Salary: £41,422

Experience in supervising a team of at least 10 people, covering all first-line aspects such as absence, holiday, and rota management, is important for the successful candidate. It is also expected that candidates will have knowledge of exceptional service and be able to demonstrate leadership in delivering these services within previous roles.

Candidates will preferably have experience working in customer service, within a high-end corporate or hotel environment.

What’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities