Reception Supervisor

The Grand Hotel Leicester; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Leicester is seeking a Reception Supervisor dedicated to delivering exceptional guest services. Responsibilities include check-ins, assistance, and ensuring team performance. Candidates should have strong communication skills and prior experience in hospitality, with genuine opportunities for career growth.

Benefits

Career development opportunities

Valuable on-the-job training

Staff incentives based on performance

Qualifications

• Proven customer service experience within hospitality.
• Previous Front Office Supervisory experience is advantageous.

Responsibilities

• Ensure warm welcome and guest comfort.
• Perform check-ins and manage guest accounts.
• Maintain effective communication and financial compliance.

Skills

Effective communication skills

Customer service standards

Tools

Property Management Systems (PMS)

Job description

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Reception Supervisor with a passion for service excellence.

You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

The Reception Supervisor will be responsible for:

• Guest Services: Ensuring the team offers a warm welcome, accurate information, and guest comfort and safety.
• Guest Assistance: Offering recommendations, arranging transportation and excursions, and anticipating guest needs for an exceptional experience.
• Check-ins/Check-outs: Performing check-ins and check-outs following company procedures, handling special requests.
• Communication & Coordination: Maintaining effective communication, supporting the night team, and ensuring smooth operation through daily briefings and updated handover systems.
• Shift Duties: Ensuring completion of shift tasks, maintaining the handover system, and controlling the till. Upskilling team members on tasks.
• Financial & Policy Compliance: Managing guest accounts, processing payments, printing financial reports, addressing discrepancies, and adhering to company policies, providing updates to the team.

To be successful as a Reception Supervisor, we require:

• Effective communication skills in written and spoken English
• Proven standards of customer service experience within a hospitality environment
• Previous Front Office Supervisory experience (advantageous)
• Knowledge of Property Management Systems (PMS) (advantageous)

Working with us offers the following benefits:

• Genuine career opportunities within our business
• Valuable on-the-job training, access to our digital learning platform, and other development opportunities
• Staff incentives based on team performance

About Us

The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

Ascott’s presence spans across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Our offerings include serviced residences, coliving properties, hotels, and senior living apartments. Our brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu, and Yello. Through Ascott Star Rewards (ASR), members enjoy exclusive privileges and offers at participating properties.

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