Reception Supervisor

Malmaison Belfast; Henley-on-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Henley-on-Thames is looking for a Reception Supervisor to lead their reception team and provide exceptional service to guests. The ideal candidate will have a natural charm, a passion for service, and high standards. This role offers growth opportunities and the chance to enroll in an apprenticeship scheme after probation.

Benefits

Career progression opportunities

Apprenticeship program

Employee discounts

Qualifications

• Experience in a reception or customer service role.
• Ability to deal with a variety of guest queries.
• Strong interpersonal skills.

Responsibilities

• Ensure guests receive exceptional service from arrival to departure.
• Lead and manage the reception team.
• Set the tone for guests' experiences.

Skills

Natural hospitality charm

Passion for service

High standards

Job description

Reception Supervisor

£13.65 / 40 Hours | Permanent Contract | Hotel Du Vin – Henley-on-Thames

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

About You

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

Responsibilities

As the Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Qualities & Expectations

High standards will be second nature to you. You love people and making guests smile everyday knowing you have delivered celebrity service. You want to be part of something different, working with the best food, drink and a brand you will be proud of.

Growth & Development

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.