Reception Supervisor

Harbour Hotels; Guildford; On-site; GBP 25,000 - 26,000; Full time

Job summary

A prestigious hotel group in Guildford is looking for a Reception Supervisor to join their team. The ideal candidate will have at least 2 years of hotel reception experience and must excel in customer service. The role offers a competitive salary between £25,000 and £26,000 annually and includes various benefits like career progression opportunities, discounts, and comprehensive training.

Benefits

Excellent progression opportunities

Competitive salary

Hotel stay and food discounts

Employee Assistance Program

Meals included whilst on duty

Qualifications

• Minimum of 2 years experience in a hotel reception role.
• Engaging and friendly personality with a commitment to customer service.
• Excellent standard of English, both written and spoken.

Responsibilities

• Ensure every guest receives exceptional customer service.
• Act as the first point of contact for guests.
• Assist in team operations to meet hotel standards.

Skills

Customer service

OPERA system

English proficiency

Job description

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Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.Located in the heart of cosmopolitan Guildford and just 30 minutes from central London, this 4-star, 183-room hotel is renowned for its convenience and first-class facilitiesfor both business and leisure travellers.


The role…
We have a superb opportunity for a Reception Supervisor to join the Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile.You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

This is a full time position, of 40 hours per week, offering £25,000 to £26,000 per annum, depending on experience.

What’s in it for you…
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
•Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty