Catering Retail Supervisor

Imperial College Healthcare NHS Trust; Newport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Career development

Flexible working

Wellbeing

Cycle to Work

Car lease schemes

Season ticket loan

Onsite leisure facilities

Job summary

Imperial College Healthcare NHS Trust is recruiting a Catering Supervisor for the Retail team to oversee the day-to-day operation of hospital restaurants and coffee shops. You will manage staff rosters, supervise food and drink preparation, and ensure high standards of service for patients, staff and visitors.

You will motivate colleagues, provide coaching, handle customer feedback, and ensure compliance with food safety, hygiene and safety procedures in a busy NHS environment.

Qualifications

• Good numeracy and literacy skills (GCSE Maths/English).
• Experience in supervising staff and coordinating workloads.
• Experience delivering high levels of customer service in a busy environment.

Responsibilities

• Supervise staff to deliver quality service according to schedules.
• Allocate duties, supervise food and drink preparation, and oversee till/cash handling.
• Monitor stock, deliveries and wastage; maintain safe, clean service areas.
• Respond to operational issues and customer feedback; train and guide colleagues.

Skills

Interpersonal skills

Customer service

Leadership

Education

GCSE Maths

GCSE English

NVQ in Customer Service

Job description

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

We are looking for an organised, proactive and customer-focused Catering Supervisor to join our Retail team at Imperial College Healthcare NHS Trust. You will lead the day-to-day operation of our restaurants and coffee shops, ensuring that patients, staff and visitors receive a consistently high-quality service.

Working alongside the team, you will allocate duties, coordinate staffing and breaks, supervise food and drink preparation, oversee till and cash-handling procedures, monitor stock, deliveries and wastage, and maintain clean, safe and welcoming service areas.

You will motivate and support colleagues, provide training and guidance, respond effectively to operational issues and customer feedback, and ensure compliance with food safety, allergen, hygiene, health and safety, infection prevention and Trust procedures. The successful candidate will be confident leading a busy service, able to use initiative and committed to achieving excellent customer service, efficient operations and high retail standards.

Main duties of the job

• Supervise the work of staff in order to maintain and deliver a quality service according to set work schedules and procedures.
• Undertake daily reviews of work areas to ensure service delivery
• Deploy a team of staff as required, assessing workload schedules and allocating resource whilst prioritising urgent requests.
• Relocating staff to meet service need, including arranging cover for absences from work.
• Allocation of schedules of work, checking work schedules, making any temporary adjustments as may be required to meet the needs of the service
• Issue and monitor all equipment and materials in line with budget limits
• Manage and direct staff as appropriate, making regular visits to departments within agreed areas of responsibility
• Build and maintain effective relationships with staff, clients and other departmental supervisors.
• Motivate staff through good communication, regular team huddles and individual contact, progressing and feeding back to the management team on any issues raised, following up and ensuring actions are taken where appropriate

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainability
Climate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education

• Good standard of numeracy and literacy
• General education to include Maths and English at GCSE level or equivalent
• NVQ qualification in Customer Service

Experience

• Excellent interpersonal and communication skills
• Able to respond to challenging/traumatic incidents calmly and professionally
• Able to manage conflicting priorities and deadlines
• Able to demonstrate excellent communication and customer service skills
• Previous supervisory experience

Skills

• Energy and enthusiasm
• Flexible approach to work, with an ability to demonstrate a common-sense attitude
• Ability to work on own initiative and as part of a team
• A professional approach
• High level of personal integrity

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Vacancy Closing Date

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.