Reception Supervisor

Frasers Hospitality; Exeter; On-site; GBP 13,000 - 15,000; Full time

Job summary

A leading hospitality company in Exeter is looking for a Reception Supervisor to join their team at Hotel du Vin. This permanent, full-time position offers up to £13.75, generous company benefits, and opportunities for career development. The ideal candidate will have a passion for service and the ability to create exceptional guest experiences. You'll also enjoy perks like discounted room rates and fully funded apprenticeship programs.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in Brasseries and Bistros

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Qualifications

• Experience in hospitality roles is preferred.
• Ability to work a flexible shift pattern.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee reception team ensuring excellent guest experiences.
• Handle guest queries of various shapes and sizes.

Skills

Natural hospitality charm

Passion for service

Flexibility

Job description

Overview

Reception Supervisor, Hotel Du Vin Exeter — Up to £13.75 including Generous Company Benefits, Training & Development — Permanent, Full Time.

We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

Responsibilities

• The successful applicant will be flexible and able to work between the hours of 07:00 - 23:00 over a varied shift pattern, over 5 days of 7.

Development & Opportunities

We actively encourage internal development and progression. Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits & Perks

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom
• Wellness & National Campaign Days Calendar
• Wagestream pay access
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a sponsor of The Brain Charity
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy
• Recycle a minimum of 70% of the waste from our hotels
• Chemical-free cleaning system and enzyme-based eco-friendly kitchen systems
• Volunteer to work for sustainable charities 2 days per year on full pay

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.