Reception Supervisor

www.findapprenticeship.service.gov.uk - Jobboard; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel and hospitality company in Exeter is seeking a Reception Supervisor to ensure exceptional guest experiences. Ideal candidates will demonstrate natural hospitality skills and a passion for service. This role offers competitive pay, along with benefits such as discounted room rates and fully funded apprenticeship programs to support career development.

Benefits

Heavily discounted staff room rates

50% off for friends and family

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral bonuses

Professional uniform

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Passion for service and enhancing guest experiences.
• Flexibility to work varied shifts from 07:00 to 23:00.
• High standards of service and appearance.

Responsibilities

• Ensure guests have the best experience from arrival to departure.
• Manage and support the reception team.
• Handle guest queries with professionalism and charm.

Skills

Hospitality charm

Excellent service delivery

Flexible working hours

Job description

Reception Supervisor, Hotel du Vin Exeter

Up to £13.75 including generous company benefits, training & development

Permanent, Full Time

Hotel du Vin Exeter

We are looking for a friendly, passionate, and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a career with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. Your goal will be to ensure our guests have the best experience possible, handling queries of all types.

As Reception Supervisor, you and your team are the first and last people our guests see. You set the tone for their visit and ensure everything exceeds expectations before they leave.

The successful applicant will be flexible and able to work between 07:00 - 23:00 over a varied shift pattern, over 5 days of 7.

Are high standards second nature to you? Do you love making guests smile and delivering excellent service? Do you want to be part of a unique team working with the best food, drinks, and a brand you can be proud of? If yes, this is the place for you!

At Hotel du Vin, we create memorable experiences for our guests. This role could be your next step into a supervisory position. We actively encourage internal development and progression, with opportunities for advancement.

We also support our staff's growth through our apprenticeship scheme, available after successful completion of your probation.

In addition to competitive pay, we offer:

• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• 50% off the best available rate for friends and family.
• 35% off dining in our brasseries and bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare cash plans covering dental, optical, and medical needs from £5/month.
• Referral bonuses up to £1500 for recommending new staff.
• A professional uniform.
• A wellness calendar promoting activities like pay day treats, National Popcorn Day, and mental health awareness.
• Access to Wagestream for instant pay and financial management tools.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with dinner, bed, and breakfast.
• Support for charitable causes, including The Brain Charity.
• Employee Assistance Programme offering confidential support 24/7.

Our Sustainability Goals include:

• 100% renewable electricity, mainly from wind farms.
• Recycling at least 70% of hotel waste.
• Eco-friendly cleaning systems and enzyme-based kitchen products.
• Volunteering for sustainable charities, two days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications from all qualified individuals regardless of race, sex, disability, religion, sexual orientation, or age.