Reception Supervisor

Malmaison Hotel Liverpool; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality company in Cheltenham seeks a Reception Supervisor to lead a team and provide exceptional service to guests. This role involves addressing queries, maintaining high standards, and setting a welcoming tone for visitors. Ideal candidates will possess natural charm and a passion for hospitality, with opportunities for career growth and development within the brand.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining in our Brasseries and Bistros

Fully funded Apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Uniform provided

Employee Assistance Programme

Complimentary anniversary stays

Qualifications

• Experience in a hospitality role preferred.
• Ability to manage guest queries effectively.
• Willingness to support internal development and progression.

Responsibilities

• Ensure guests have the best experience.
• Address queries of all kinds.
• Set the tone for guests' visits.

Skills

Natural hospitality charm

Passion for service

High standards

Job description

About the Location

Opened 2007

49 Bedrooms

120-seater Bistro & Bar

3 Private Event Spaces - seating up to 50

With stunning Regency architecture and beautifully manicured gardens, Cheltenham is made up of many unique districts. A quintessentially English spa town full of character, Cheltenham is a hip 18th-century hang-out thanks to George III. The hotel is just a short stroll from the town's fashionable shopping street, The Promenade, in the chic Montpellier district.

About The Role

Reception Supervisor, Hotel du Vin Cheltenham

We are looking for a friendly, passionate, and energetic Reception Supervisor to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn new skills, and build a career with Hotel du Vin.

You must have natural hospitality charm and a passion for service. Your goal is to ensure our guests have the best experience, addressing queries of all kinds.

As Reception Supervisor, you and your team are the first and last people our guests see, setting the tone for their visit and ensuring everything exceeds expectations before they leave.

If high standards come naturally to you, love making guests smile, and want to be part of a brand that values excellence, this could be your next step into a supervisory role. We support internal development and progression, including an apprenticeship scheme.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin, and Frasers Hospitality from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off dining in our Brasseries and Bistros.
• Fully funded Apprenticeship programs to support your career growth.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans – dental, optical, medical, from £5/month.
• Referral schemes paying up to £1500.
• Uniform provided that looks professional.
• Wellness & National Campaign Days promoting activities like Pay Day Lunches, Mental Health Awareness, etc.
• Access to Wagestream for instant pay and financial management tools.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for The Brain Charity, aiding neurological health.
• Employee Assistance Programme – free, confidential advice 24/7.

Our Sustainability Goals

• 100% renewable electricity, mainly from Wind Farms.
• Recycle at least 70% of hotel waste, driven by staff efforts and Sustainability Council.
• Use chemical-free cleaning systems and eco-friendly kitchen enzymes.
• Volunteer for sustainable charities for 2 days per year, paid.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers and welcome applications regardless of race, sex, disability, religion, sexual orientation, or age.