Reception Supervisor

Holiday Inn Cambridge; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Cambridge is seeking an experienced Reception Supervisor to manage front desk operations and provide exceptional customer service. The ideal candidate should possess strong leadership skills, previous experience in hotel reception, and a commitment to guest satisfaction. This role offers a supportive work environment and a range of employee benefits including discounts and wellness programs.

Benefits

Employee discounts on room rates

Access to IHG employee benefits

Shopping discounts

Wellbeing support

Free meals on duty

Free parking

Qualifications

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Strong leadership and team management skills.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Manage and supervise the daily operations of the hotel reception.
• Provide guidance and support to the reception team.
• Handle guest complaints and inquiries.

Skills

Excellent communication

Leadership

Problem-solving

Interpersonal skills

Tools

Hotel reservation systems

Job description

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Holiday Inn Cambridge

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The Opportunity

Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.

What You'll Do:

• Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
• Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
• Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
• Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Why Join Us:

• Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Knowledge of hotel reservation and management systems.
• Excellent problem-solving skills.
• Flexibility to work a variety of shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

Hotel

The Holiday Inn Cambridge is perfectly situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while still being conveniently close to the heart of Cambridge. Just 2 miles from central Cambridge’s colleges, shops, museums, and theatres, the hotel features 100 luxurious bedrooms and a variety of dining options, including the Junction Restaurant and Bar, and the lobby lounge.

The hotel’s Academy conference centre boasts 10 meeting rooms, making it an ideal location for corporate events. Additionally, the extensive health and fitness club ensures guests can maintain their fitness routine during their stay. Our tranquil hotel truly feels like a home away from home

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.