Reception Supervisor

LGH Hotels Management; Cambridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel management company in Cambridge seeks an experienced Reception Supervisor to oversee front desk operations. You will lead and support the reception team, ensuring high standards of customer service and a seamless guest experience. The ideal candidate will possess strong leadership and communication skills, along with a commitment to exceptional service. This role offers various employee benefits including discounts and wellness programs.

Benefits

Employee discounts on hotel rates

Access to IHG employee benefits

Shopping discounts

Health and wellness initiatives

Qualifications

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Manage and supervise the daily operations of the hotel reception.
• Provide guidance and support to the reception team.
• Handle guest complaints and inquiries professionally.
• Monitor occupancy levels and adjust staffing accordingly.
• Oversee accurate billing and payment procedures.

Skills

Leadership skills

Customer service

Communication skills

Problem-solving skills

Multitasking

Tools

Hotel management systems

Job description

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Are you an experienced and motivated individual ready to lead a dynamic team? We're looking for a Reception Supervisor to ensure the smooth operation of our front desk and provide excellent customer service to our guests.

What You'll Do:

• Lead with Excellence: Manage and supervise the daily operations of the hotel reception, ensuring high standards are consistently met.
• Inspire & Support: Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate Seamlessly: Work closely with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Resolve with Care: Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Optimize Operations: Monitor occupancy levels and revenue, adjusting staffing levels accordingly to meet demand.
• Ensure Accuracy: Oversee accurate billing and payment procedures, maintaining financial integrity.
• Manage Reputation: Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Why Join Us:

• Impactful Role: Play a crucial role in creating lasting impressions and exceptional guest experiences.
• Supportive Environment: Be part of a team that values your expertise and provides opportunities for growth and development.
• Enjoy employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts on groceries, fashion, travel, utilities, days out, and holidays.
• Eye care, free legal & money advice, counseling sessions, cycle to work scheme, wellbeing tips, fitness videos, recipe ideas, health advice, podcasts, TV, breathing exercises, 24/7 support line, team rewards, free meals on duty, and free parking.

Ideal Candidate:

• Previous experience in a hotel reception or front office role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and team management skills.
• Ability to work effectively under pressure and handle multiple tasks.
• Knowledge of hotel reservation and management systems.
• Excellent problem-solving skills.
• Flexibility to work various shifts, including weekends and holidays.
• A commitment to delivering exceptional customer service.

Hotel

The Holiday Inn Cambridge is situated by a serene lake in Impington, offering guests a peaceful retreat amidst rolling countryside while being close to Cambridge's city center, just 2 miles away. The hotel features 100 luxurious bedrooms, dining options including the Junction Restaurant and Bar, and a lobby lounge.

The hotel's Academy conference centre has 10 meeting rooms, ideal for corporate events. The health and fitness club allows guests to maintain their routines. Our tranquil hotel truly feels like a home away from home.

About us

LGH Hotels Management offers exciting careers in hospitality. With 42 hotels across the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western, we are a leading destination for a fulfilling career in hospitality. Join our dynamic team and help shape the future of UK hospitality.