Reception Supervisor

David Lloyd Clubs; Bushey; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career Advancement through internal培训

Wagestream App

Benefits Suite access

Job summary

David Lloyd Clubs in Bushey, United Kingdom is seeking a Reception Supervisor to lead the Reception team and act as Duty Manager, delivering a premium experience to our members both face-to-face and over the phone. You will mentor colleagues, drive service excellence, and work with the management team to maintain a welcoming, fast-paced environment.

A passion for customer service and teamwork is essential. Join us to contribute to an inclusive culture and enjoy a range of club benefits and

Qualifications

• Experience leading a customer service led team.
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead and mentor the Reception team to provide service excellence.
• Act as Duty Manager and welcome members face-to-face and on calls.
• Collaborate with management to maintain premium member experience.

Skills

Customer service

Team leadership

Communication

Mentoring

Job description

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!

As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the\" management team, you will \"lead and mentor the Reception team\"to provide service excellence to all of our members whether this is face to face, or through telephone queries.

We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.

Some of our perks :

• Free Club Membership for you and your family!


• 50% Discount on food and drinks


• Discounts on Swimming, Tennis Lessons, and Personal Training


• Opportunities for Career Advancement through internal training and development


• Wagestream App : Get paid on demand !


• Access to our Benefits Suite .

About you :

As Reception Supervisor , we are looking for someone who :

• Has previous experience managing a customer service led team


• A n overall passion for customer service


• A team player, with strong communication and collaboration skills


• Ability to work in a fast-paced environment

Join us and help us create a thriving and inclusive culture . Together, we're m ore than a C lub!