Reception Supervisor

Malmaison Hotels; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Heavily discounted Staff Room Rates at

Staff Room Rates at Malmaison, Hotel i

Dined 35% off your bill

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Wagestream pay access

Complimentary stays on anniversary

Sponsorship of The Brain Charity

Employee Assistance Programme

Job summary

Malmaison Hotels in Brighton is seeking a friendly Reception Supervisor to lead our front desk team at Hotel du Vin. You will be the first and last point of contact for guests, ensuring memorable hospitality and smooth check-in/out.

The role offers exposure to a premium dining and hotel experience, opportunities for internal development, and participation in our apprenticeship scheme after probation. Competitive staff benefits included.

Job description

Nestled in the iconic cobbled alleyways of The Lanes. Once the historic fishing village of Brighthelmstone, today The Lanes are home to designer boutiques, upmarket jewellers and antique stores. Set back off the seafront, just a short stroll from the Palace Pier. Brighton is one of the most vibrant, colourful and creative cities in Europe. It offers everything from Regency heritage to beachfront cool. A fantastic mix of iconic attractions, famed nightlife, funky arts, culture and year-round festivals and events., We are looking for a friendly, passionate and energetic Reception Supervisor to join the team at Hotel du Vin., You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes. As Reception Supervisor you and the reception team are the first and last people our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave. High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of? At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin - we actively encourage internal development and progression, Onwards and Upwards. We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme - save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn't make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like - Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it's earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you're already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme - free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace