Reception Staff

TN United Kingdom; Babergh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player invites you to join their team as a Receptionist in a charming hotel setting. This role is perfect for individuals who excel in creating positive guest experiences and managing check-ins efficiently. You will be part of a supportive environment that values diversity and personal growth, with opportunities for continuous learning. Enjoy various perks, including discounts on food and drink, healthcare benefits, and flexible earning options. If you are passionate about hospitality and delivering exceptional service, this is the perfect opportunity for you.

Benefits

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Access to online benefits platform

Healthcare Cash Plan

Full induction and training

Flexible earning options with Wagestream

Qualifications

• Strong interpersonal skills and a focus on guest satisfaction.
• Ability to efficiently manage check-ins and handle enquiries.

Responsibilities

• Create a welcoming first impression for hotel guests.
• Manage reservations and guest information using IT systems.

Skills

Interpersonal Skills

IT Systems Management

Customer Service

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

The Swan in Bibury, a former Cotswold coaching inn is located on the enchanting banks of the River Coln. Offering 22 guest rooms including accommodation in one of the four garden cottage suites, The Hotel also has a welcoming bar and popular brasserie.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family.
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training.
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.