Reception Shift Leader

Platinum Recruitment Consultancy; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency is looking for an experienced Reception Shift Leader for a 4-star hotel in London. The ideal candidate will have at least 2 years of reception experience, ideally with supervisory responsibilities. Responsibilities include supervising the reception team, handling guest queries, and maximizing room sales. This position offers a salary of 28,000 p.a. and various employee benefits, including 28 days holiday and discounts on accommodation.

Benefits

28 days holidays per annum

Discounts on Accommodation and F&B

Free staff meal on duty

Group Rewards scheme

Wagestream

Employee Assistance Programme

Qualifications

• Minimum of 2 years of Reception experience in a similar hotel environment.
• Experience of coaching and mentoring team members.
• Excellent written and spoken English.

Responsibilities

• Supervision of the Reception team to meet and exceed standards.
• Handling of complaints or queries in an efficient manner.
• Ensure room sales are maximised by dealing with enquiries.

Skills

Reception experience

Supervisory responsibilities

Coaching and mentoring

Ability to work under pressure

Excellent communication skills

Flexibility to work shifts

Tools

Opera PMS

Job description

Role: Reception Shift Leader
Location: London
Salary / Rate of pay: 28,000 p.a.

Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a 4-star hotel in London and have a fantastic opportunity for a Reception Shift Leader to join their front office team.

What's in it for you?

• 28 days holidays per annum + a paid day off for your birthday
• Discounts on Accommodation and F&B at all hotels in the group
• Free staff meal on duty and uniform
• Group Rewards scheme
• Wagestream
• Employee Assistance Programme

Package

Salary 28,000 p.a.

Why choose our client based in London?

Our hotel client is located in South Kensington, offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool, plus within walking distance to several of London's main attractions

Reception Shift Leader Responsibilities?

• Supervision of the Reception team to meet and exceed standards
• Handling of complaints or queries in an efficient and professional manner
• Ensure room sales are maximised by dealing with all enquiries and sales leads
• Completion of reception duties including checking guests in and out, dealing with postings, balancing and banking
• Monitoring revenue figures and ensuring targets are met
• Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediately
• Assist with training and mentoring new staff
• Helping the manager with any other work needed

Desired qualifications & skills:

• Minimum of 2 years of Reception experience in a similar hotel environment, ideally with supervisory responsibilities
• Opera PMS is advantageous
• Experience of coaching and mentoring team members
• Ability to work under pressure
• Excellent written and spoken English with good communication skills
• Flexibility to work on a rota and shift basis, including weekends when required

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Shift Leader role in London and become a vital part of our client's exceptional team!

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Helen DaviesJob Number: (phone number removed) / INDFOHJob Role: Reception Shift LeaderLocation: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.