Reception Officer

Recruitment Solutions (Folkestone) Ltd; Ashford; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading company in the healthcare sector is seeking a friendly and enthusiastic Reception Officer to join their administration team in Ashford. The ideal candidate will have experience in a medical environment, excellent communication skills, and a commitment to delivering outstanding customer service. This role entails providing reception services, managing calls, and supporting visitors while maintaining a professional environment. Opportunities for growth exist, with a temp-to-perm pathway offered.

Qualifications

• Experience in a healthcare/medical environment required.
• Proven ability to work with public face to face and over the phone.
• Experience in booking appointments.

Responsibilities

• Provide professional and polite reception service for all visitors and staff.
• Filter and direct calls in a calm and timely manner.
• Assist with daily reception tasks as required.

Skills

Customer Service

Communication

Teamwork

Organised

Self-motivated

Education

GCSE Maths & English grade C or above

NVQ Level 2 or 3 in Customer Service

Job description

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We are looking to recruit a friendly, welcoming, and enthusiastic RECEPTION OFFICER to join a motivated and professional administration team that delivers outstanding customer service to a variety of self-pay, private medical insured, and NHS patients.

Job Purpose:

The Reception Officer will provide a professional, welcoming and polite reception service for all visitors and staff.

You will filter and direct calls accordingly in a calm and timely manner whilst assisting with other daily reception tasks in line with the requirements of the role.

Additional Job Information:

Based mainly at the Ashford site, with occasional cover required at their Canterbury site.

In addition, there will be a small number of occasions where you may be needed to travel to the Margate site, so a driving licence and own transport is a must.

Salary Details:

Full time – 37.5 hours per week

Offered on a temp to perm basis, so 12 weeks on a temporary basis then transferring to over permanent.

Salary: £23,957.00 - £25,532.00 depending on experience and qualifications.

There will be a requirement to work weekends as clinics dictate, but on a rota system, with the team.

Enhancements: attractive enhancements of 30% for Saturday working and 60% for Sunday working is applied, for any weekend working you are rostered for

Knowledge & Experience we are seeking:

Knowledge/experience in a healthcare/medical environment

Experience of booking appointments

Proven track record of delivering service beyond all expectations

Proven experience working with the public both face to face and over the phone

Maths & English (GCSE or equivalent) grade C or above

The ability to travel between sites transport (ie. Ashford & Canterbury with a very occasional requirement to travel to Margate site).

NVQ level 2 or 3 in Customer Service

Previous experience of leading a team

Polite and confident telephone manner

Organised and methodical approach

Team Player

The ability to act on own initiative

Self-motivated

If you have the essential skills outlined above and would like to be part of this professional administration team, please email an up to date CV asap.

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