Reception Manager - YHA Bristol

YHA (England & Wales); Bristol; On-site; GBP 30,000; Full time

Job summary

YHA (England & Wales) is seeking a Reception Manager for YHA Bristol. This role involves supporting the Hostel Manager in daily operations, ensuring excellent customer service, and managing a team. The position offers a competitive salary of £29,017 per annum and various staff benefits including free hostel stays and discounts.

Benefits

10 nights free hostel stays per year

Access to staff discount and cash back portal

Free YHA Membership each year

Access to Employee Assistance Program

Qualifications

• Experience in hospitality or customer service.
• Experience of managing a team.
• Ability to manage varying pressures and workload.

Responsibilities

• Lead the team in providing excellent customer service.
• Monitor and control expenditure within reception.
• Manage staffing levels in reception.

Skills

Customer Service

Team Leadership

Time Management

Basic IT Skills

Education

NVQ Level 3 in Customer Services, Hospitality, or Tourism

Food Safety Level 2

APLH Level 2

Job description

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YHA (England & Wales) provided pay range

This range is provided by YHA (England & Wales). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Reception and Accommodation Manager

YHA Bristol

Fixed, permanent contract

Full time, 42.5 hours per week

£29,017 per annum (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality management? YHA Bristol are looking for a Reception and Accommodation Manager to support the Hostel Manager!

YHA Bristol is a former waterfront grain house which has been sympathetically restored to offer relaxed, well-appointed accommodation amongst city-centre surroundings, ideal for a cheap city break or weekend away. The hostel’s bustling bar and stylishly decorated reception area is a great place for friends to meet up. It complements the industrial feel to the building and embodies both the vibrancy and quirkiness of Bristol as a destination.

As a Reception and Accommodation Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program
  
  

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Reception and Accommodation Manager?

Required

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Leading the team in providing excellent and consistent levels of customer service to agreed YHA standards
• Monitor and control expenditure within the reception function
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.
• Managing the rota to ensure correct levels of staffing in reception
• Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
  
  

What Skills and Experience do you need to be a Reception and Accommodation Manager?

Our Reception and Accommodation Managers are responsible for the line management of their teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of guests.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Experience of managing a team - experience of leading others, providing guidance to members of your team
• NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
  
  

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Duty Manager

Keywords: Hospitality Manager, Hospitality Supervisor, Hospitality Team Leader

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Non-profit Organizations

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