Reception Manager Old Street

Urban Gym Group; London; On-site; GBP 22,000; Full time

Job summary

Urban Gym Group is looking for a passionate Member Experience Lead who thrives in a vibrant environment. You'll lead our reception team, ensuring exceptional service while maintaining high standards and motivating your team. Our dynamic gym culture offers a unique work experience and growth opportunities in a rapidly expanding company.

Benefits

Monthly and quarterly bonus scheme

Access to education and in-house training

Discounts and perks

Loyalty holiday scheme

Free linked membership for you and a +1

Birthday off

Qualifications

• Outstanding communication skills and team ethic.
• Ability to handle pressure and a keenness to develop.
• Punctuality and a positive attitude are musts.

Responsibilities

• Help build and inspire the Member Experience team.
• Provide exceptional customer service.
• Maintain standards and member satisfaction.

Skills

Customer service

Team leadership

Communication

Organisation

Positive attitude

Job description

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Popping personality? Natural leadership vibes? Customer-service connoisseur? Sounds like you could be a great fit for Gymbox’s Reception Manager roles.

Whether you’re a training nut, regular raver, lively Londoner, or just have a cheeky rebellious streak… you’ll already know all about Gymbox. And if you don’t? You’re in for one sweaty ride. Nine locations-strong and just warming up, we’re not your run-of-the-treadmill gym. We’re the ones who brought the craziest classes, best gear, sexiest clubs, and most challenging workouts to the capital. So, imagine what we could do for your work life…

Meet the Reception Team

Whether it’s our energy, atmosphere or cheeky personality people love us for, our Reception team are front and centre of it all. Meeters, greeters, make-every-workout-one-to-repeaters, this bubbly bunch buzz off our nightclub-meets-fitness club vibe and inspire members to feel the same. Rocking up fresh-faced to a 5.30am early or leaving bouncing after an 11pm close ain’t for the faint hearted. But these guys just smash it, every damn time.

So, what will you be getting up to as Member Experience Lead? Well, you’ll:

• Help us build, beef up and inspire the Member Experience team of our dreams
• Provide round-the-clock customer service #inspo to everyone you meet
• Make maintaining standards and member satisfaction levels look a total breeze
• Be all over reception systems and processes like a PT on a protein shake
• Motivate your team to smash out retail sales and batter every target
• Be an all-star ambassador, living and breathing all things Gymbox. Very important.

What we’re after

Team leadership is good, as is handling pressure, organisation skills and a keenness to develop. Things like outstanding communication skills, punctuality, proper team ethic, being up for a challenge and having a positive attitude are absolute musts. But you don’t need loads of experience for this job, because we like to train. As a heads up, you’ll also need to be able to commit to working at all the following times too:

• Early: 5:30 – 14:30
• Middle: 11:00 – 20:00
• Late: 14:15 – 23:15

What’s in it for you

But enough about what we want, how about you? Well, as well as giving you a sweaty DJ-soundtracked haven a million miles from a crushing 9-5, you’ll enjoy:

• Salary of £21,600.00 per year based on 32 hours per week
• A monthly and quarterly bonus scheme based on retail spend targets and customer service performance.
• Chance to climb the ladder in a fast-growing (and proper fun) company.
• Access to education, company-funded skills and in-house training.
• Discounts and perks, loyalty holiday scheme, party invitations, your birthday off!
• Access to the Cycle to Work scheme after 6 months.
• Free linked membership for you and a +1 for a friend, family member or partner to the best Gyms in London!