Reception Manager - MOXY London Heathrow Airport

Hotel Co 51; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing hotel operator in London is seeking a skilled Reception Manager to oversee reception operations, ensuring excellent customer service. This full-time role requires at least 3 years in the service industry, team management experience, and knowledge of property management systems. The ideal candidate enjoys guest interaction and is a skilled multitasker. Benefits include health cash plan, discounted room rates, and enhanced parental pay.

Benefits

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

28 holidays annually

Qualifications

• Minimum 3 years’ experience in the service industry.
• Experience of team management.
• Excellent communication skills in English & local language.

Responsibilities

• Manage the day-to-day operation of the hotel and Duty Management.
• Ensure consistently-delivered exceptional customer service to guests.
• Handle feedback and requests through Marriott Guest Satisfaction platform.

Skills

Team management

Customer service

Communication in English

Knowledge of property management systems

Social media knowledge

Tools

Opera

Micros

Job description

Gross salary - £competitive

We are currently looking for a Reception Manager on a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Main Tasks & Responsibilities

• Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
• Manage the day-to-day operation of the hotel and Duty Management
• Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
• Customer service, guest relations & creating positive guest experiences
• Help build and be part of a team that delivers results and excellent service the Moxy way
• Manage Food & Beverage outlets the Moxy way
• Manage hotel room inventory and check guests in/out
• Manage all bills & payments correctly
• Resolve guest issues you’re able to and escalate when you can’t
• Empower the team to create activities & activations that engage with guests
• Ensure daily meet ups happen and encourage discussion
• Support other Reception Managers and follow direction from Captain / Assistant Captain
• Promote & support the Moxy brand & the Marriott Bonvoy program
• Enforce all food, licensing, security and health & safety policies to work safely
• Take care of minor technical requests (e.g., safe, door lock, fuse problems)
• Perform First Aid duties in case of an emergency if trained
• Adhere to all local licensing laws regarding alcohol service
• Handle feedback and requests through Marriott Guest Satisfaction online platform
• Act as a mentor for new crew members and ensure training is complete and refreshed
• And any other duties reasonably required in line with main duties

Knowledge / Experience / Skills

• Minimum 3 years’ experience in the service industry
• Experience of team management
• Knowledge of property management systems such as Opera
• Knowledge of POS systems such as Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel & the travel industry
• Excellent communication skills in English & local language (additional languages a plus)
• Social media knowledge and experience

Personality

• High energy and a proactive attitude
• Good with people and enjoys guest interaction
• Skilled multitasker balancing hard work with excellent service
• Understanding that being relaxed isn't the same as being lazy

Benefits for You!

• Health Cash Plan
• Discounted room rates for you, friends, and family at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• 28 holidays annually, increasing to 33
• A personality assessment may be part of the recruitment process

Hotel Co 51 is a growing European hotel operator of Moxy Hotels, Courtyard by Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020, it operates 35+ properties across 8 countries and is expanding. Learn more at hotelco51.com.

Moxy offers a playful hotel experience for the young at heart, with stylish design and social spaces. For more, visit moxyhotels.com and follow #atthemoxy on Instagram. Moxy participates in Marriott Bonvoy, the global travel program.