Reception Manager - MOXY London Excel

Hotel Co 51; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing European hotel operator is looking for a Reception Manager in London. You will oversee reception operations, ensuring exceptional service and managing a team. The ideal candidate has extensive experience in the service industry and strong team management skills, along with knowledge of property management systems. Enjoy benefits such as discounted rates and health plans.

Benefits

Health Cash Plan

Discounted room rates at Marriott hotels worldwide

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Increasing holidays from 28 to 33 annually

Qualifications

• Minimum 3 years’ experience in the service industry.
• Experience in team management.
• Excellent verbal and written communication skills in English.

Responsibilities

• Manage reception operations and ensure exceptional customer service.
• Oversee day-to-day hotel operations.
• Resolve guest issues and handle feedback.

Skills

Team management

Customer service

Excellent communication skills

Knowledge of property management systems like Opera

Knowledge of POS systems like Micros

Food Safety & Licensing laws

Social media knowledge

Job description

Gross salary - £competitive

We are currently looking for a Reception Manager on a full-time basis.

As Reception Manager, you will manage reception operations to ensure consistently-delivered exceptional customer service to guests.

Main Tasks & Responsibilities

• Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
• Manage the day-to-day operation of the hotel and Duty Management
• Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
• Customer service, guest relations & creating positive guest experiences
• Help build and be part of a team that delivers results and excellent service the Moxy way
• Manage Food & Beverage outlets the Moxy way
• Manage hotel room inventory and Check guests in/out the Moxy way
• Manage all bills & payments correctly
• Resolve guest issues you’re able to and escalate when you can’t
• Empower the team to create activities & activations that engage with guests
• Ensure daily meet ups happen daily and encourage the discussion
• Support other Reception Managers and follow direction from Captain / Assistant Captain
• Promote & support the Moxy brand & the Marriott Bonvoy program
• Enforce all food, licensing, security and health & safety policies to work safely
• Take care of minor technical requests (e.g. safe, door lock, fuse problems)
• Perform First Aid duties in case of an emergency if trained
• Adhere to all local licensing laws in respect of the service of alcohol
• Handle feedback and requests through the Marriott Guest Satisfaction online platform
• Act as a mentor for new crew members and ensure training is complete and refreshed when required
• And any other duties that may reasonably be required in line with your main duties

Knowledge / Experience / Skills

• Minimum 3 years’ experience of work within the service industry
• Must have experience of team management
• Knowledge of a property management system such as Opera
• Knowledge of POS systems such as Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel & travel industry
• Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
• Social media knowledge and experience

Personality

• Has high energy and a fearless do-it-yourself attitude
• Good with people and enjoy chatting with guests
• Skilled multitasker who can balance hard work with great service
• Knows being relaxed isn't the same as being lazy

Benefits For You!

• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)

Hotel Co 51 is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott.

MOXY Hotels Moxy offers a playful hotel experience for the young at heart.