Reception Manager - Luxury Lifestyle Restaurant Operations London

ZipRecruiter; London; On-site; GBP 50,000 - 55,000; Full time

Job summary

Join a prestigious luxury lifestyle restaurant group as a Reception Manager in London. In this pivotal role, you'll lead the reception team, ensuring seamless guest experiences and high service standards in an iconic venue known for its sophistication. Bring your charm and guest service expertise to a dynamic hospitality environment that celebrates individuality.

Benefits

Performance-related bonuses

Opportunities for growth

Inclusive culture

Qualifications

• Previous experience as a Reception Manager or Head Host(ess) in a luxury environment.
• Confident in using reservation platforms and CRM tools.
• Charismatic communicator with impeccable grooming.

Responsibilities

• Lead front-of-house reception and guest relations team.
• Manage high-profile guest bookings with discretion.
• Elevate service standards based on guest feedback.

Skills

Guest relations

Communication

Attention to detail

Problem solving

Tools

Reservation platforms

CRM tools

Job description

Job Description

Reception Manager - Luxury Lifestyle Restaurant Operations London

Salary: £50,000 to £55,000

Are you a natural host with a passion for impeccable service? Do you thrive in a fast-paced, high-profile environment? Join one of Londons most prestigious luxury lifestyle restaurant groups as a Reception Manager and become the face of an iconic venue that blends elevated dining with stylish hospitality.

About the Company

They are a dynamic and celebrated restaurant group known for their exquisite interiors, exceptional cuisine, and A-list clientele. Their venues are more than restaurants, they are destinations. With a culture rooted in creativity, sophistication, and hospitality excellence, they offer their guests a truly memorable experience from the moment they step through the door.

The Role

As Reception Manager, you will lead the front-of-house reception and guest relations team. Your role is pivotal in creating unforgettable first impressions, managing seamless guest journeys, and ensuring operational flow from front desk to floor.

Key Responsibilities

• Lead and inspire a team of hosts and receptionists with energy, professionalism, and grace

• Ensure each guest is greeted warmly, with a high level of personal attention

• Handle VIP and high-profile guest bookings with discretion and precision

• Work closely with the General Manager and Events team to support private dining and exclusive events

• Monitor guest feedback and continuously elevate service standards

• Uphold the brands luxury ethos in all front-of-house communications and presentations

About You

• Previous experience as a Reception Manager or Head Host(ess) in a high-end restaurant, members club, or luxury hospitality environment

• Confident using reservation platforms and CRM tools

• Charismatic communicator with an eye for detail and a flair for guest experience

• Impeccable grooming and presentation

• Calm under pressure with a proactive, can-do attitude

• Flexible and committed able to work evenings, weekends, and busy periods

What they Offer

• A competitive salary and performance-related bonuses

• Opportunities for growth within a leading hospitality group

• A vibrant, inclusive culture where individuality is celebrated

• The chance to be part of one of Londons most stylish restaurant scenes

If you have the charm, the confidence, and the luxury service mindset this may be the role for you.

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