Reception Manager - Luxury Hotel, Cotswold

COREcruitment; Daylesford; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking a Reception Manager for its luxury hotel in the picturesque Cotswolds. In this pivotal role, you will lead a dedicated team to ensure exceptional guest experiences from check-in to check-out. Your strong leadership and communication skills will foster a culture of excellence, while your attention to detail will maintain the highest service standards. This is a fantastic opportunity to thrive in a dynamic environment where your passion for hospitality can shine. Join a team that values luxury and comfort, and make a significant impact in a beautiful setting.

Benefits

Accommodation available on-site

Qualifications

• Proven experience as a Reception Manager or Front Office Manager in luxury hotels.
• Strong leadership and communication skills required.

Responsibilities

• Lead and manage the reception team for outstanding guest experiences.
• Oversee daily front desk operations and manage reservations.

Skills

Leadership Skills

Communication Skills

Problem-Solving

Organisational Abilities

Customer Service

Job description

Reception Manager - Luxury Hotel, Cotswold

Salary: Up to 38,000 (accommodation available on-site)

Location: Cotswold

This boutique hotel is renowned for its charm, elegance, and world-class service.With an emphasis on luxury, comfort, and attention to detail, this hotel is known for providing an unforgettable experience for guests.The hotel blends historic character with contemporary luxury, offering a truly unique stay in one of the UK's most beautiful regions.

As Reception Manager, you will oversee a busy reception operation, ensuring seamless guest experiences from check-in to check-out.You will manage a dedicated team of 13, fostering a culture of excellence and professionalism while maintaining the highest standards of customer service.

Key Responsibilities

• Lead, motivate, and manage the reception team to deliver outstanding guest experiences.

• Oversee daily front desk operations, ensuring efficiency and attention to detail.

• Train and develop team members, ensuring consistency in service standards.

• Handle guest enquiries, feedback, and complaints with professionalism and discretion.

• Work closely with other departments to enhance guest satisfaction.

• Manage reservations, room allocations, and VIP guest requests.

• Implement and maintain hotel policies, procedures, and brand standards.

• Monitor performance, KPIs, and guest feedback to continuously improve service.

About You

• Proven experience as a Reception Manager or Front Office Manager in a luxury hotel setting.

• Strong leadership skills with the ability to inspire and develop a team.

• Exceptional communication, problem-solving, and organisational abilities.

• Passion for delivering 5-star guest experiences.

• A proactive, hands-on approach with a keen eye for detail.

• Ability to thrive in a fast-paced, high-pressure environment.