Reception Manager - INTERNAL

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible working

NHS benefits package

Job summary

Aneurin Bevan University Health Board is seeking an experienced administrator to lead a team within the Operational Acute & Emergency Medicine Department. You will ensure a professional, efficient administration service and staff training to support clinicians and patients.

You will maintain data quality and confidentiality while supporting the Operational Manager across ABUHB sites. Welsh language ability is desirable and flexible working is encouraged where possible.

Qualifications

• Knowledge of patient administration system, clinic systems, admission procedures, knowledge of HR policies and procedures and knowledge acquired through experience and qualification at NVQ Level 4 or demonstrable equivalent knowledge and experience.
• Desirable: Customer Service Training
• Experience in health related databases

Responsibilities

• Manage day-to-day activities of staff within the Operational Acute & Emergency Medicine Department.
• Ensure staff are provided with the necessary training to undertake the duties of their roles.
• Maintain data quality and confidentiality of staff undertaking patient registrations and updating records.
• Provide support to the Operational Manager at the Grange University Hospital, Royal Gwen Hospital and Nevill Hall Hospital.

Skills

Excellent verbal and written skills

Interpersonal skills

Influence and persuasion

Negotiation and diplomacy

Conflict management

Training delivery

Employee relations

Planning and organisation

Initiative and deadlines

Welsh language (desirable)

Education

NVQ Level 4 or equivalent

Tools

Symphony

Job description

Qualifications

Essential criteria

Experience

Essential criteria

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administration service, which is effectively delivered to all patients and members of the department, this will be through the delivery of a comprehensive administration service.

To be responsible for the day to day activities of staff within the Operational Acute & Emergency Medicine Department.

To ensure staff are provided with the necessary training to undertake the duties of their roles.

To maintain data quality and confidentiality of staff undertaking patient registrations and updating records.

To provide support to the Operational Manager at the Grange University Hospital, Royal Gwen Hospital and Nevill Hall Hospital.

Main duties of the job

COMMUNCIATION

• To maintain effective working relationships with own and other departments.
• To liaise with Consultants, Nursing Staff, Secretaries and patients/families.
• To provide advice, induction and on the job training to staff members. Motivating staff in order to achieve departmental targets and objectives.

• To be responsible for team to ensure the provision, handling and receipt of complex and sensitive information.
• Undertake regular staff meetings, updating and informing staff of relevant changes within the ABUHB relevant to their work.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long‑term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Qualifications

Essential criteria

• Knowledge of patient administration system, clinic systems, admission procedures, knowledge of HR policies and procedures and knowledge acquired through experience and qualification at NVQ Level 4 or demonstrable equivalent knowledge and experience.

Desirable criteria

• Customer Service Training
• Experience in Health related databases

Experience

Essential criteria

• Staff management - Ability to lead and motivate a team
• Experience of dealing with all levels of staff and the public
• Experienced Symphony user

Skills & Attributes

Essential criteria

• Excellent verbal and written skills
• Ability to work effectively with managers and clinicians Ability to influence and persuade others
• Skilled negotiator and diplomat
• Management of difficult situations
• Ability to teach and deliver training
• Ability to develop good and effective employee relations
• Effective planning, prioritising & organisational skills
• Ability to use initiative and meet deadlines

Desirable criteria

• Ability to speak Welsh