Reception Manager, Hotel Du Vin

Frasers Hospitality; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Reception Manager to lead a dedicated team in delivering exceptional guest experiences. This role offers a chance to be the face of the hotel, ensuring high standards and memorable stays for guests. With a focus on internal growth, the company supports career development through fully funded apprenticeship programs and various employee benefits. Join a vibrant team that values sustainability and community engagement while enjoying generous perks and a supportive work environment. This is an exciting opportunity for those passionate about hospitality and guest service.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining bills

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Employee Assistance Programme

Responsibilities

• Be the face of our hotel, ensuring guests receive exceptional service.
• Set the tone for visits and ensure all guest experiences are memorable.

Job description

45 hours a week, Generous Company Benefits, Training & Development

Job Description

Rate of Pay / Hours: 45 hours a week, Generous Company Benefits, Training & Development

Type of Contract: Permanent

Location: Newcastle

Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile every day knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of?

As Reception Manager, you and your team are the first and last person our guests see; you set the tone for the visit and ensure that everything has gone above and beyond before they leave.

We create memories that the guest will never forget. This could be the next step for you into a HOD position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

Interested?? Click Apply Now

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earned. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Plus on completing your probationary period you will be provided with:

• Private Medical Healthcare
• Bonus Plan based on clear and transparent KPI’s
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on projects year-round
• We have moved to a chemical-free cleaning system in our bedrooms and public areas and an enzyme-based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.