Reception Manager – Fallodon Way Medical Centre

AVON LMC LTD; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Reception Manager to lead their reception team at a medical center. This role is crucial for ensuring high-quality patient services and involves managing daily operations, overseeing appointment systems, and providing direct support to the team. The ideal candidate will possess strong leadership skills, a commitment to patient satisfaction, and the ability to efficiently handle administrative responsibilities. Join a dedicated team focused on delivering exceptional healthcare services and making a positive impact in the community.

Qualifications

• Proven experience in a managerial role within a reception or healthcare setting.
• Strong leadership skills and ability to manage a team effectively.

Responsibilities

• Lead and manage the reception team to ensure high-quality patient services.
• Oversee appointment systems and manage patient flow efficiently.

Skills

Team Leadership

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Experience in Healthcare Reception

Tools

Appointment Management Systems

Patient Record Management Software

Job description

Reception Manager – Fallodon Way Medical Centre

The Reception Manager will lead and manage the reception team to ensure the delivery of high-quality patient services. This role involves overseeing daily reception operations, managing appointment systems, and providing support during staff absences by covering reception duties and working one shift per week alongside the team. The Reception Manager will also function as the Appointment Manager, ensuring efficient scheduling and patient flow.

No. of Vacancies

1

Responsible For

• Team Leadership and Management:
• Supervise and support the reception team, ensuring adherence to practice policies and procedures.
• Conduct regular team meetings, performance appraisals, and identify training needs.
• Address and resolve any patient or staff issues promptly and professionally.
• Reception Duties:
• Cover reception duties during staff absences and work one shift per week alongside the reception team to maintain first-hand understanding of daily operations.
• Greet patients and visitors, manage incoming calls, and handle general inquiries efficiently.
• Ensure the reception area is welcoming, clean, and organized.
• Appointment Management:
• Oversee the appointment booking system to optimize patient access and clinician schedules.
• Monitor and manage appointment availability, ensuring timely access for patients.
• Implement strategies to reduce missed appointments and improve patient attendance.
• Administrative Responsibilities:
• Maintain accurate patient records and ensure confidentiality in line with practice policies.
• Collaborate with the Practice Manager to develop and implement operational improvements.
• Assist in the recruitment, induction, and training of new reception staff.
• Manage patient registration processes and ensure data accuracy.
• Promote a patient-centred approach, ensuring high levels of patient satisfaction.
• Handle patient complaints and feedback constructively, implementing changes where necessary.
• Ensure effective communication with patients regarding appointments, services, and practice updates.

Job Nature

Full Time

Job Location

Bristol

How to Apply

Interested candidates can send their resumes to the contact person as above in the job post.