Reception Manager

The Ivy Collection; Windsor; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the Ivy Collection as a Reception Manager, where you will play a pivotal role in ensuring guests have exceptional dining experiences. This role includes managing the reception team and maintaining efficient booking procedures while showcasing your dynamic personality and charisma in a vibrant restaurant culture.

Benefits

Competitive Industry pay

50% staff discount for you and friends

Career Development and Training

Extra holiday allowance

Birthday off guarantee

Discounts on 100s of retailers

Qualifications

• 2+ years experience as a Reception Manager.
• Ability to work under pressure in peak service.
• Engaging personality with charisma and flair.

Responsibilities

• Ensure a warm and professional first impression for guests.
• Manage bookings and allocate tables efficiently.
• Train and lead the reception team.

Skills

Exceptional service

Team management

Problem-solving

Customer orientation

Fluency in English

Job description

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Welcome to The Ivy Collection , we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate ReceptionManager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training , including Apprenticeships.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your roleas Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2 years+ experience in this position
• Solution-driven individualable to workunder the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.