Reception Manager

TN United Kingdom; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is on the lookout for a passionate Reception Manager who thrives on delivering exceptional guest experiences. In this pivotal role, you will lead a dedicated team, ensuring seamless check-in and check-out processes while upholding brand standards. With a strong commitment to guest satisfaction, you will foster a welcoming environment and handle challenges with grace. This position offers fantastic training opportunities and a supportive work culture, making it an ideal next step for those eager to advance their careers in hospitality.

Benefits

28 days paid holiday

Discounted hotel room rates

Training and development opportunities

Complimentary uniform and dry cleaning

Free meals and unlimited hot beverages

Pension plan

Career progression prospects

Qualifications

• Experience in a hotel as a Reception Manager or Supervisor is beneficial.
• Strong commitment to guest satisfaction and brand standards.

Responsibilities

• Deliver outstanding service and manage smooth check-in/check-out processes.
• Develop and motivate the reception team while maintaining calm during busy periods.

Skills

Guest Service

Leadership

Microsoft Office

Reservation Systems (Opera, MARSHA, OnQ)

Job description

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We treat our people like family and our guests like royalty!

Are you passionate about providing exceptional guest experiences? We are seeking a dedicated Reception Manager who will represent our brand by exceeding our guests' expectations.

What We Are Looking For :

• Previous experience as a Reception Manager or Supervisor in a hotel is beneficial but not essential.
• A passion for delivering outstanding service and ensuring smooth check-in and check-out processes.
• A strong commitment to maintaining brand standards and enhancing guest satisfaction.
• Excellent leadership skills with a focus on developing and motivating the reception team.
• The ability to stay calm and composed during busy periods and challenging situations.
• Proficiency in Microsoft Office and experience with reservation systems such as Opera, MARSHA, or OnQ.

What We Offer :

Our Reception Managers receive an excellent range of company benefits, including:

• 28 days paid holiday, increasing by an additional 5 days after 5 years of service
• Discounted hotel room rates across our hotels for you, your friends, and family
• Fantastic training and development opportunities
• Complimentary uniform and dry cleaning services
• Free meals and unlimited hot beverages while on shift
• Pension plan
• Unmatched career progression prospects

If you are ready to take the next step in your career and become our new Reception Manager, apply now!