Reception Manager

The Swan at Streatley; Streatley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality team as a Reception Manager, where you'll lead the front desk in delivering exceptional guest experiences. This role requires strong leadership, customer service skills, and the ability to manage a team effectively. Enjoy a range of benefits including a referral scheme, discounts, and financial support. If you're passionate about hospitality and guest satisfaction, apply now!

Benefits

Referral scheme of up to £2000

50% discount on food and soft drinks

Long service rewards including increased holiday

Access to private healthcare

Discounted room rates at award-winning hotels

Mental Health & Legal Guidance

Financial Support & Advice

Access to a wide range of discounts

Apprenticeship Programmes tailored to YOU

Qualifications

• Proven experience in a supervisory or managerial role in hospitality.
• Passion for providing excellent service and ensuring guest satisfaction.

Responsibilities

• Lead and manage the front desk team, providing guidance and support.
• Ensure exceptional guest service, handling inquiries and complaints.
• Oversee reservation procedures for accuracy and efficiency.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Organization

Tools

Rezlynx

Job description

3 days ago Be among the first 25 applicants

Direct message the job poster from The Swan at Streatley

Recruitment Specialist | Hospitality Sector | Passionate About Attracting Top Talent | Multi Michelin Star Background | Building Exceptional Teams…

Join our esteemed team at Coppa Club as a Reception Manager and lead our front desk team in providing exceptional service to our guests.

Why us?

· Referral scheme of up to £2000!! So spread the word.

· WageStream – track, stream, save & learn with your hard earned ££££.

· 50% discount on food and soft drinks across all our brands.

· Long service rewards including increased holiday and access to private healthcare.

· Discounted room rates at our award-winning hotels

· 50% off Private Event Space hires.

· Mental Health & Legal Guidance.

· Financial Support & Advice.

· Access to a wide range of discounts from well-known brands.

· Access to our Enrichment Days & Events Calendar.

· Apprenticeship Programmes tailored to YOU.

Why you?

· Leadership: Proven experience in a supervisory or managerial role, preferably in the hospitality industry.

· Customer Service: A passion for providing excellent service and ensuring guest satisfaction.

· Communication: Strong interpersonal and communication skills, both in person and over the phone.

· Problem-Solving: Ability to handle various situations calmly and effectively, resolving issues as they arise.

· Organization: Excellent organizational skills with the ability to prioritize tasks and manage time effectively.

The Role:

· Team Management: Lead and manage the front desk team, providing guidance, training, and support as needed.

· Guest Service: Ensure the delivery of exceptional guest service at all times, handling inquiries, requests, and complaints promptly and professionally.

· Reservation Management: Oversee reservation procedures, ensuring accuracy and efficiency in booking processes.

· Financial Management: Monitor front desk operations, including cash handling, billing, and payment processing, to ensure accuracy and compliance with hotel policies.

· Reporting: Prepare daily reports on occupancy, revenue, and other front desk metrics, providing insights and recommendations for improvement.

· Collaboration: Work closely with other departments to ensure seamless coordination and communication, contributing to the overall success of the hotel.

Please note: Rezlynx experience is a must for this role.

Ready to lead our front desk team to excellence? Apply now and join us in providing unforgettable experiences for our guests!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Hospitality

Referrals increase your chances of interviewing at The Swan at Streatley by 2x

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