Reception Manager

Platinum Recruitment Consultancy; Pirton; On-site; GBP 32,000; Full time

Job summary

A busy 4-star hotel in London seeks a dedicated Reception Manager to enhance guest experiences and lead the front office team. The ideal candidate will possess strong leadership skills, be experienced in hotel management, and ready to thrive in a dynamic environment.

Benefits

Discounted hotel room rates for family and friends

Extra day of holiday for your birthday

Life and Vision insurance

Discounts on F&B within the group

Wagestream

Life insurance

Qualifications

• Proven leadership skills with experience overseeing a front office team.
• Proficient in hotel management software (Opera PMS).
• Ability to manage time effectively and work under pressure.

Responsibilities

• Oversee daily operations and manage guest interactions.
• Lead and support the front office team, ensuring smooth operation.
• Provide proactive leadership while actively working at reception.

Skills

Customer service

Leadership

Time management

Flexibility

Education

Experience in supervisory or assistant manager role in hotel front office

Tools

Opera PMS

Job description

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Role: Reception Manager
Location: London
Salary / Rate of pay: £32,000 p.a.



Are you a hospitality enthusiast who enjoys creating unforgettable guest experiences? Do you have fantastic leadership skills? If so, we at Platinum Recruitment have an exciting opportunity just for you! We're collaborating with a busy 4-star hotel in the Docklands area of London, and we're looking for a dedicated Reception Manager to join their front office team. We can’t wait to hear from you!



What’s in it for you?

Besides the fantastic opportunity to show your talent and develop as a key member of the team, and for a National brand of hotels? Take a look at some of the perks on offer:

* Discounted hotel room rates for family and friends
* An extra day of holiday for your birthday
* Life and Vision insurance
* Discounts on F&B within the group
* Wagestream
* Life insurance



Package

Salary £32,000 p.a.



Why choose our client based in London?

Looking for a new opportunity to put your customer service skills to the test? With a wide range of amenities and a loyal following of frequent guests, you will have the chance to take charge and make a lasting impression.



Reception Manager Responsibilities?

* Oversee the daily operations, including supervising the team and managing guest interactions
* Report directly to the Front Office Manager and serve as the departmental lead in their absence, ensuring smooth daily functioning and team support.
* Take responsibility for additional tasks assigned by senior management, demonstrating accountability
* Provide proactive leadership by actively working at the reception desk
* To set an example. Attend daily briefings and meetings as needed. Organise and lead team briefings, meetings, and training sessions
* Lead by example in every aspect of guest interaction and team conduct



Desired qualifications & skills:

* Experience in either a supervisory or assistant manager role within the hotel front office
* Proficient in Opera PMS
* Well organised with time management
* Flexible to work shifts, including weekends and holidays
* Ability to remain calm and focused in a busy environment

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in London and become a vital part of our client’s exceptional team!

Don’t forget to speak to your consultant about our “Recommend a Friend” referral scheme and find out how you could earn up to £250 per recommendation.

Consultant: Helen Davies
Job Number: 933089 / INDFOH
Job Role: Reception Manager
Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.