Reception Manager

The QHotels Collection; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known hotel chain in Norwich is seeking a Receptionist to provide exceptional guest service. Responsibilities include managing guest experiences, resolving issues, and maximizing revenue. Ideal candidates will have front office or reception experience and strong customer service skills. The role offers various perks including health club membership and a supportive training environment.

Benefits

Free health club membership

Discounts on golf and hotel stays

Training and professional qualifications support

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a front office, reception or front of house position.
• Outstanding customer service skills.
• Experience in people management.

Responsibilities

• Provide outstanding service as the first impression for guests.
• Handle guest issues and complaints effectively.
• Maximize revenue through effective room allocation and advice on rates.

Skills

Customer service skills

People management

Conflict resolution

Quality & standards driven

Job description

Overview

Do you pride yourself on providing outstanding guest service?

Are you a people orientated individual?

The important stuff

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Reception is the first impression of the hotel a guest will experience so it is crucial you and your team provide an outstanding level of service. You’ll be responsible for the guest’s stay, review room allocation, advise on rates, packages and promotions, guest issues and complaints and to maximise revenue.

Is this the role for me?

• Previous experience within a front office, reception or front of house position, or equivalent
• People management experience
• Quality & standards driven
• Outstanding customer service skills
• Conflict resolution

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.