Reception Manager

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Philema Hospitality Management Enterprise

Location:

Newquay, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a2e8dd669349

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!

Employee Benefits:

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - 360 Wellbeing
• Access to Wagestream - Wagestream
• Length of Service rewards

Key Attributes:

• Experience in setting up processes
• Has experience managing a small team
• Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests.
• Is an excellent team player with the ability to work autonomously
• Self-motivator with a proactive and enthusiastic attitude
• Highly guest service focused
• Possesses interpersonal relationship and organisational skills.

Role & Responsibilities:

• Responsible for the smooth running of the reception department
• Supervision of the reception team
• Regularly review adherence to all agreed systems and correct/change where necessary
• Allocate tasks to members of the team- adjust according to service/operational requirements
• Understand and proactively work towards all growth targets for the business
• Health and Safety management including equipment checks, maintenance internal and external
• Collation of guest database through accurate records, reporting and database.
• To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us.
• To provide an unforgettable experience and this starts with Reception – not just on arrival but through the whole process of booking to departure.
• To follow all hotel policies as outlined in your training manual – Reservations, Sales, Check In and Check Out Procedures
• To achieve sales in line with company objectives
• To promote additional products and services within the hotel and group brand
• To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales.
• To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
• To support the reservations team with booking support
• To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
• To ensure a good working relationship with all other departments and communicate information throughout the hotel
• Stock replenishment of department areas
• Ensure daily updates are communicated throughout the hotel
• Follow legislation relating to job role.
• To ensure good working relationship with all other departments and communicate information throughout the hotel.
• To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.