Reception Manager

Mollie's; Manchester; On-site; GBP 27,000 - 34,000; Full time

Job summary

Mollie's, a rising motel-diner chain, is seeking a Reception Manager in Manchester. The ideal candidate will oversee daily hotel operations, lead a diverse team, and enhance customer satisfaction. This position offers a dynamic work environment supported by innovative technology and opportunities for career growth.

Benefits

28 days annual leave (Inclusive of Bank Holidays)

10% Tronc Scheme

Career Pathway programme including Paid for qualifications

Enhanced Company Maternity, Paternity and Adoption leave

Hospitality Rewards (Discounts Platform)

Complimentary meal every shift

Unlimited free tea, coffee, and soft drinks every shift

Discounted food and accommodation

24-hour access to our wellness programme

Length of Service Rewards

Qualifications

• Proven experience as Reception Manager or relevant role.
• Outstanding leadership skills.
• Working knowledge of hotel management software.

Responsibilities

• Supervise work at all levels and set clear objectives.
• Manage budgets/expenses and financial analysis.
• Communicate with customers to enhance their experience.

Skills

Leadership

Attention to Detail

Decision-making

Problem-solving

Customer Service

Fluency in English

Education

Degree in Business Administration or Hotel/Hospitality Management

Tools

Hotel Management Software (PMS)

MS Office

Job description

WE ARE MOLLIE'S

Innovatively designed by Soho House, Mollie’s is a growing family of twenty-first century motel-diners with big ambitions for expansion. In spirit, Mollie’s was born in America – an offspring of the classic roadside motel and drive-in diner, a welcome stopover on a route to somewhere.We’ve borrowed the inviting red neon signs and the easy-going vibe, the burgers, the shakes, the bottomless coffee, a dash of nostalgia, but there’s nothing old-school about Mollie’s. Expect innovative digital check-in, EV chargers, designer rooms with a fresh Soho House look and affordable prices.Mollie’s has already been named as the ‘Best Budget Hotel’ in the Sunday Times Best Places to Stay, Best Innovator in the GQ Food & Drink Awards, and was awarded the Catey Award for Best Use of Technology.

Following the success of its first sites in Oxfordshire and Bristol,a third site in Manchester is currently underway and a further ten locations are already earmarked as part of the immediate expansion plan to forge a new ‘budget-luxe’ sector in the travel and leisure industry.

Mollie’s is now looking for a Reception Manager looking to build a successful career with an inventive, high growth brand at the forefront of the hospitality sector.

OUR PEOPLE

The Mollies’ team are warm, welcoming and customer focused, passionate about exceeding expectations and maintaining the highest standards of service we hold ourselves to.They are proud to work at Mollie’s and love to work collaboratively as a team to enhance the guest experience at every opportunity.

We are looking for candidates who are driven and have an eagerness to learn and build an exciting career with a fast growing, leading hospitality business.

You will be supported by state-of-the-art technology instead of legacy systems so we can create a seamless and logical way of doing things from the get-go.We want you to exceed your expectations. We will nurture your talent, encourage new skills and give you the tools to manage your future.

Mollie’s is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to Mollie’s.

SUSTAINABILITY

Foster a diverse and inclusive work environment by promoting equal opportunity, diversity, and inclusion in all aspects of the business.
Act as an ambassador for Mollie’s social responsibility programs, encouraging employee participation and engagement.
Drive social and environmental impact by integrating sustainability practices and principles into departmental strategies and operation

REQUIREMENTS

We are looking for an experienced Hotel Reception Manager to oversee the daily operations of our Motel as well as provide support and strategic direction. You will plan and supervise the activities of our diverse team to ensure the smooth and profitable running of business. It is important for the Reception Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategising and preparing reports. You will be a key person of reference for employees, guests and suppliers. The reception manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our Mollie’s reputation.

KEY RESPONSIBILITIES

• Supervise work at all levels (receptionists, maintenance, contractors) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyse and interpret financial information and monitor sales and profits.
• Support, deliver or organise training and development of team.
• Regular steps of service measurement and assessment of team and coaching improvement
• Ensure all standards are met in terms of product, cleanliness and service level. Contribute to and implement an intuitive and efficient marketing strategy to promote the motel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc. Collaborate with external parties such as suppliers, travel agencies, bloggers, influencers, event planners etc.

EDUCATION AND EXPERIENCE:

• Proven experience as Reception Manager or relevant role
• Outstanding leadership skills and a great attention to detail
• Fluency in English; knowledge of other languages is a plus
• Working knowledge of MS Office and of hotel management software (PMS)
• Demonstrable aptitude in decision-making and problem-solving
• Degree in Business Administration, Hotel/Hospitality Management or relevant field (desirable)

Please note:The closing date for applications is06/07/2025. However, we may close the vacancy earlier if we receive a high volume of applications.

BENEFITS

• Salary £27,500-£34,000 per annum
• 28 days annual leave (Inclusive of Bank Holidays)
• 10% Tronc Scheme
• Mollie’s Career Pathway programme including Paid for qualifications
• Enhanced Company Maternity, Paternity and Adoption leave
• Company sick pay
• Hospitality Rewards (Discounts Platform)
• Celebration Day- additional day of leave after three years of service
• Complimentary meal every shift
• Unlimited free tea, coffee, and soft drinks every shift
• Discounted food and accommodation
• 24-hour access to our wellness programme
• Discounts on GHD and Cowshed products
• Length of Service Rewards
• Monthly awards scheme
• Up to £500 refer a friend scheme
• Birthday Reward