Reception Manager

Dakota Hospitality Limited (Dakota Hotels); Manchester; On-site; GBP 30,000 - 32,000; Full time

Job summary

A growing hospitality brand in Manchester City Centre is seeking an experienced Reception Manager. This role demands strong leadership, a polished personality, and exceptional guest service skills. There is a competitive gross salary of £30,000 and an incentive bonus opportunity. The ideal candidate will have at least 2 years experience in a supervisory role within a 4* or 5* hotel and possess a genuine passion for training staff and enhancing the guest experience. A positive culture and numerous benefits await successful applicants.

Benefits

Special discounts on stays and dining at any Dakota

Free mental health support and counselling sessions

Meals on duty and uniforming

Flexible work options

Opportunities for internal and external training

Qualifications

• At least 2 years experience in a front of house role of a 4* or 5* hotel.
• A minimum of 4 years experience in a hotel environment.
• Great communicator and a genuine people person.

Responsibilities

• Lead the Reception and nights team and ensure high guest service standards.
• Manage performance and implement procedures to improve guest experience.
• Coordinate training and development for the reception team.

Skills

Leadership

Communication

Customer Service

Training and Coaching

Job description

Overview

Dakota Hotel based in Manchester City Centre are seeking a people-person and experienced front of house professional for the role of Reception Manager. We are looking for a polished individual with an outgoing personality and strong leadership skills to lead our Reception team.

Contract and Pay Rate

The role carries a permanent contract of a minimum of 42.5 hours per week usually shifts will be varied, working any 5 days out of 7 including working weekends.

The gross annual salary is £30,000 plus an annual incentive bonus to earn up to £2,000.

Primary Role Responsibilities

• Reporting to the Front of House Manager, be responsible for the leadership and the direct line manager to the Reception and nights team as well as Guest Relations. Be the appointed Duty Manager for the hotel where required to do so.
• As the head of department, carry out managerial duties including attending the weekly Operations meeting, preparing rotas, holiday management, carrying out job interviews, work closely with other departments, and managing performance. Be proactive in driving improvement, always considering ways to implement change to improve the guest experience.
• Work to continuously develop the teams’ knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service. Write departmental standard operating procedures and always strive to improve the teams’ knowledge of the wider hotel operation.
• Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
• To always work in line with the Dakota ethos and values and to drive guest experience in all aspects of the operation. Work especially close with Housekeeping to ensure a tailored and personalized stay for all guests, as well as the Bar & Grill to promote the whole Dakota experience.

Benefits

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• Special discounts on stays and dining at any Dakota
• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment
• Family-friendly flexible working options
• Meals on duty and uniforming
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships

Full terms on our benefits can be found in our Handbook.

About Dakota Hotels

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees and 16-24 year olds.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)

Our location, 29 Ducie St, Manchester M1 2JL, is centrally located in the Piccadilly Basin, close to Piccadilly Station ideally located for public transport users.

We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.

Applicant Requirements

The successful applicant will have/be:

• At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity.
• A minimum of 4 years experience working in a hotel environment.
• Strong skillset and genuine desire to deliver training and coaching.
• Experience working in 4* and 5* hotels are strongly preferred
• Be a great communicator and a genuine people person.
• Demonstrate a hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times including frequent weekends.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

Apply

Please send us your up to date CV.

For more information on our luxury hotel, visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!