Reception Manager

Portico Corporate Reception Management; London; On-site; GBP 36,000; Full time

Job summary

A leading company specializing in corporate reception management is looking for a Corporate Reception Manager to lead their dedicated front-of-house team. This role involves enhancing service standards, managing client interactions, and ensuring a premium experience for visitors in a professional environment. The successful candidate will bring managerial experience from a similar setting and have strong organizational skills.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for counselling and support

Discounts and benefits platform access

Training and development opportunities

Qualifications

• Experience managing a team in a corporate front of house or 5-star hotel environment essential.
• Welcoming, dedicated, and passionate about service.

Responsibilities

• Oversee the team and ensure first-class service delivery.
• Manage 13 client meeting rooms.
• Work closely with Operations Manager and client contacts.

Skills

Communication

Organization

Proactivity

Detail-oriented

Job description

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Job Title: Corporate Reception Manager

We are currently seeking an experienced Corporate Reception Manager to oversee our small team at a firm of chartered accountants in the city.

This hands-on role offers the opportunity to influence our culture by reviewing, creating, and implementing SOPs and processes to ensure the highest level of customer service.

It is essential that every visitor receives a consistent, first-class experience. The Reception Manager will work closely with the Operations Manager, Receptionist team, and clients to innovate and exceed guest expectations.

The role includes overseeing the booking and management of 13 client meeting rooms and acting as the primary on-site contact for our client as the most senior Portico team member.

Shift pattern: 40 hours/week, shifts between 7:30 am - 6:00 pm, Monday to Friday.

Salary: £36,000 per annum.

Qualifications

We seek a welcoming, dedicated candidate passionate about service and detail-oriented. The candidate should be proactive, organized, and possess strong communication skills.

Previous experience managing a team in a corporate front of house or 5-star hotel environment is essential for immediate contribution.

Additional Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for counselling and support
• Discounts and benefits platform access
• Training and development opportunities through our Training Academy