Reception Manager

Sofitel London Heathrow; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious hotel in London seeks a Reception Manager to lead their Front Office team, ensuring exceptional guest service and achieving key performance indicators. The successful candidate will demonstrate strong leadership, communication skills, and experience in a 5-star environment. This role offers excellent career growth opportunities and attractive benefits.

Benefits

28 days holiday, enhanced after 5 years

Free meals on duty

Complimentary on-site parking while on duty

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Wage stream

Employee assistance programme

Employee recognition

Qualifications

• Strong leadership and motivational abilities.
• Proven experience managing, coaching, and developing teams.
• Exceptional attention to detail and drive to maintain high standards.

Responsibilities

• Lead the Front Office team and monitor KPIs.
• Manage guest concerns and achieve satisfaction targets.
• Coach and train the team to provide high standards.

Skills

Leadership

Attention to Detail

Communication

Interpersonal Skills

Organisational Skills

Motivational Skills

Team Management

Education

Proven experience in a similar position within a 5-star hotel

Tools

Opera PMS

Microsoft Office

Job description

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Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours . Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities . The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests’ expectations throughout their stay.

• Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
• Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
• Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
• I mplement sales, marketing and rates policies as defined by the Revenue Manager.
• Deal with any guest concerns promptly, attentively and efficiently.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
• Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.

More about you...

• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Proven experience of managing, coaching and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.

What’s in it for you…

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...

Free meals on duty.

Complimentary on-site parking is available whilst on duty.

Discounted employee friends & family rates at Arora Hotels.

Food and beverage discounts.

Christmas gifts and employee parties.

Introduce a friend scheme.

Wage stream.

Employee assistance programme .

Arora star employee recognition.

Long service recognition award.

• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.