Reception Manager

Strictly Recruitment; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading law firm in London seeks an experienced Reception Manager to lead their front-of-house team. The role involves ensuring high service standards, managing daily operations, and acting as the first point of contact for clients. Ideal candidates will have previous experience in a similar role within professional services, strong interpersonal skills, and a client-service ethic.

Qualifications

• Previous experience in a front-of-house or reception management role within a professional services or legal environment.
• Outstanding interpersonal and communication skills.
• Confident in managing and motivating a team.

Responsibilities

• Lead and manage a small team of receptionists, ensuring consistently high service standards.
• Oversee daily front-of-house operations, including meeting room coordination and client hospitality.
• Act as the first point of contact for internal and external stakeholders.

Skills

Interpersonal skills

Team management

Organisational skills

Multitasking

Client service ethic

Tools

Microsoft Office

Room booking systems

Job description

Reception Manager - Prestigious London Law Firm Salary: £40,000 - £50,000 per annum Location: Central London Job Type: Full-time, PermanentWe are working exclusively with a leading London-based law firm to recruit an experienced Reception Manager to oversee their front-of-house team and client-facing operations.This is a fantastic opportunity to join a highly respected firm known for its professional excellence and client-first approach. The successful candidate will be responsible for delivering an exceptional visitor experience while managing a high-performing reception team.

Key Responsibilities:

Lead and manage a small team of receptionists, ensuring consistently high service standardsOversee daily front-of-house operations, including meeting room coordination and client hospitalityAct as the first point of contact for internal and external stakeholdersImplement best practices for visitor experience, room bookings, and reception proceduresLiaise closely with partners, support staff, and facilities teamsProvide training, support, and performance management to front-of-house staffMaintain a polished, professional, and welcoming reception environment

Candidate Profile:

Previous experience in a similar front-of-house or reception management role within a professional services or legal environment is essentialOutstanding interpersonal and communication skillsConfident in managing and motivating a teamOrganised, proactive, and able to multitask in a fast-paced environmentTech-savvy, with good knowledge of Microsoft Office and room booking systemsImmaculately presented with a strong client-service ethic