Reception Manager

BaxterStorey; London; On-site; GBP 38,000; Full time

Job summary

A leading company is seeking a Reception Manager to lead their ground floor reception team in London. The ideal candidate will focus on enhancing service standards, managing team dynamics, and ensuring exceptional customer service in a corporate setting. With flexible hours, excellent holiday allowances, and numerous perks, this position offers a great career development opportunity.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training Academy opportunities

Qualifications

• Customer service experience in a corporate or five-star hospitality setting required.
• Supervisory or management experience is essential.

Responsibilities

• Oversee the ground floor reception team, implementing development plans.
• Manage rota and strategic planning while maintaining service standards.

Skills

Customer Service

Team Management

Communication

Problem Solving

Attention to Detail

Tools

Microsoft Office

Job description

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Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Portico is looking for a Reception Manager who is organized, customer-focused, and full of personality to oversee our ground floor reception team based in a city building.

The successful candidate will oversee a small team of Receptionists, implementing personal development plans for each. They will also enhance service standards through SOPs, KPIs, audit scores, and customer feedback, all aligned with the Portico service habits.

The Reception Manager will demonstrate effective rota management, strategic planning of team holidays, and mitigating against sickness and other absences.

Additionally, the Reception Manager will be the main point of contact for welcome services, community engagement, and front-of-house services provided in the building.

Shift pattern: 40 hours per week, with shifts from 7am-7pm, Monday-Friday.
Salary: £38,000

Qualifications

Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment.

Supervisory or management experience is essential.

The successful candidate will:

• Be flexible to adapt to changing circumstances, priorities, and client requirements while maintaining professionalism and service quality.
• Have a proven track record of delivering exceptional customer service and ensuring client satisfaction in a corporate reception setting.
• Engage proactively with their team, clients, and stakeholders.
• Handle and resolve complex issues and conflicts professionally and promptly.
• Maintain high professionalism and composure.
• Possess strong verbal and written communication skills to interact effectively with visitors, employees, and stakeholders at all levels.
• Build and maintain positive relationships with clients, stakeholders, and service providers to ensure seamless operations and satisfaction.
• Manage multiple tasks and priorities efficiently in a fast-paced environment.
• Pay close attention to detail to ensure accuracy in visitor management, documentation, and policy adherence.
• Be proficient in using the full Microsoft Office suite.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline offering counselling and information services
• Access to Choices, our discounts and benefits platform with savings on high street retailers, hotels, cinemas, and more
• Training Academy with training and development opportunities