Reception Manager

Wiltons; London; On-site; GBP 45,000 - 48,000; Full time

Job summary

A leading company within the hospitality sector is seeking a full-time Reception Manager to join their Front of House team at Franco’s in London. The ideal candidate will have previous experience in a similar role, exceptional customer service skills, and a passion for hospitality. With attractive salary and numerous benefits such as career progression and a positive work environment, this role offers a fantastic career opportunity in a vibrant restaurant setting.

Benefits

Annual staff party

50% discount in restaurants

Company pension scheme

Training & development opportunities

Sick pay

Uniform allowance

Delicious meals on duty

Recommend a friend scheme

Qualifications

• Previous experience as Reception Manager in a similar establishment.
• Hospitality experience necessary.
• Ability to cater for 80 to 120 covers.

Responsibilities

• Manage Front of House team and ensure exceptional customer service.
• Oversee reception operations and provide leadership.
• Maintain communication and organisation within a busy restaurant environment.

Skills

Exceptional customer service

Management skills

Leadership skills

Excellent communication

Organisational skills

Calm under pressure

Tools

Sevenrooms

TISSL/Horizon

Job description

An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Franco’s on Jermyn Street, Green Park.

Why join the Franco’s team?

- Offering approx £18 to £19 per hour or £45,000 to £47,500 per year plus yearly bonus

- Approx. 48 hours a week Monday to Saturday with 2 days off per year

- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays

- 28 days holidays (inc. bank holidays) + additional days given for years of service

- Training & development opportunities including company funded courses

- Career progression planning with platform ‘Flow Hospitality’

- Growth opportunities within both restaurants in the company

- 50% discount in each restaurant within the group (Franco’s and Wiltons)

- Company sickness pay

- Company pension scheme

- Uniforms allowance

- Dry cleaning

- Delicious meals whilst on duty

- Recommend a friend Scheme

- Annual staff party

Who are we?

Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website www.francoslondon.com.

What can you bring to the team?

- Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service

- Hospitality experience necessary

- Sevenrooms & TISSL/Horizon experience would be beneficial

- Exceptional customer service skills

- Management & leadership skills

- Excellent communication, organisational skills & telephone manner

- Calm under pressure

- Real pride & passion for what you do

- Motivation, commitment, success orientated with a ‘can do’ attitude

- Knowledge and diversity from previous roles to the team

- Enthusiasm, drive & desire to learn

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.