Reception Manager

Franco's; London; On-site; GBP 45,000 - 48,000; Full time

Job summary

A family-owned Italian restaurant in London is seeking an experienced Reception Manager to join their Front of House team. You will manage customer relations and ensure smooth operations during busy service periods. Ideal candidates have a strong background in hospitality and exceptional customer service skills. This role offers competitive pay and various employee benefits, including training opportunities and discounts in group restaurants.

Benefits

50% discount in each restaurant

Company pension scheme

28 days holidays plus additional days for service

Annual staff party

Training & development opportunities

Qualifications

• Previous experience as a Reception Manager in a similar establishment.
• Hospitality experience necessary.
• Right to work in the UK is a requirement.

Responsibilities

• Manage Front of House team at Franco's restaurant.
• Ensure exceptional customer service and smooth operations.
• Handle reservations and customer inquiries.

Skills

Exceptional customer service skills

Management & leadership skills

Excellent communication skills

Organisational skills

Calm under pressure

Motivation and commitment

Tools

Sevenrooms

TISSL

Horizon

Job description

An exciting opportunity has arisen for an experienced full-time Reception Manager to join our Front of House team at Franco’s on Jermyn Street, Green Park.

Why join the Franco’s team?

- Offering approx £18 to £19 per hour or £45,000 to £47,500 per year plus yearly bonus

- Approx. 48 hours a week Monday to Saturday with 2 days off per year

- The restaurant is closed on Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays

- 28 days holidays (inc. bank holidays) + additional days given for years of service

- Training & development opportunities including company funded courses

- Career progression planning with platform ‘Flow Hospitality’

- Growth opportunities within both restaurants in the company

- 50% discount in each restaurant within the group (Franco’s and Wiltons)

- Company sickness pay

- Company pension scheme

- Uniforms allowance

- Dry cleaning

- Delicious meals whilst on duty

- Recommend a friend Scheme

- Annual staff party

Who are we?

Franco’s first opened in 1946, is considered one of the first Italian restaurants in London which focuses on traditional and contemporary Italian Cuisine. Located on Jermyn Street between Green Park and Piccadilly, Franco’s is a family-owned restaurant with a sister venue: Wiltons also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

The restaurant compromises of a bar area, main dining room and a basement area which can be used as two Private Dining rooms or additional seating for the restaurant. Franco’s is open for breakfast, lunch and dinner Monday to Saturday and closed on Sundays. For more information please visit our website www.francoslondon.com.

What can you bring to the team?

- Previous experience as a Reception Manager in a similar establishment, catering for 80 to 120 covers during each service

- Hospitality experience necessary

- Sevenrooms & TISSL/Horizon experience would be beneficial

- Exceptional customer service skills

- Management & leadership skills

- Excellent communication, organisational skills & telephone manner

- Calm under pressure

- Real pride & passion for what you do

- Motivation, commitment, success orientated with a ‘can do’ attitude

- Knowledge and diversity from previous roles to the team

- Enthusiasm, drive & desire to learn

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.