Reception Manager

Malmaison Belfast; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium hotel chain in Liverpool is seeking a Reception Manager to lead the front desk team and ensure exceptional guest service. The ideal candidate has hotel reception experience, preferably with the Opera system, and a passion for high standards and customer satisfaction. This role offers a competitive salary and opportunities for career progression within the company.

Benefits

Numerous perks and benefits

Opportunities for career progression

Dynamic work environment

Qualifications

• Experience working in a hotel reception.
• Ability to manage a small team effectively.
• Some experience with Duty Manager responsibilities.

Responsibilities

• Set the tone for guests' visits.
• Ensure exceptional service is delivered.
• Manage reception operations and team.

Skills

Customer service

Team management

High standards

Opera reservations system

Job description

Reception Manager, Malmaison

Competitive Salary, 45 Hours per week

Permanent Contract: Permanent

Location: Liverpool

Be the face of our hotel, get paid for doing what you love, enjoy numerous perks and benefits, learn new skills, and build a lifelong career with Malmaison.

Are high standards second nature to you? Do you love working with people and making guests smile every day, knowing you have delivered exceptional service? Do you want to be part of something unique, working with the best food, drinks, and a brand you can be proud of? We love food, wine, and cocktails—almost as much as you do!

As Reception Manager, you and your team are the first and last people our guests see. You set the tone for their visit and ensure that everything exceeds expectations before they leave.

You will have experience working in a hotel reception, ideally with the Opera reservations system. You will manage a small team within the property and take on some Duty Manager responsibilities throughout the week.

We create memories that guests will never forget. This could be your next step into a Senior Head of Department position within Malmaison. We actively encourage internal development and progression—Onwards and Upwards.