Reception Manager

Integrated Care System; Leeds; On-site; GBP 25,000 - 28,000; Full time

Job summary

A healthcare organization in Leeds is seeking a full-time Reception Manager. The ideal candidate will have strong leadership and IT management skills, with significant experience in a GP surgery. Responsibilities include managing the reception team, maintaining the appointment system, and acting as IT lead for the practice. This role offers a salary range of £25,810 to £27,375 based on experience.

Benefits

NHS Pension Scheme

On-site parking

Qualifications

• Experience of working in a GP surgery or with patients within the NHS.
• Significant experience managing teams and IT systems.

Responsibilities

• Managing the reception/care navigation team.
• Maintaining the practice appointment system.
• Acting as the IT reception lead.
• Dealing with patient complaints.
• Supporting staff training and development.

Skills

Leadership skills

IT systems management

Team management

Communication skills

Education

Leadership and management qualification or equivalent experience

GCSE grade A to C in English and Maths

Tools

SystmOne

Telephone systems

Job description

Chapeltown Family Surgery has a full time opportunity for an experienced Reception Manager.

The ideal candidatewill have experience working in General Practice and have significantexperience managing teams as well as IT systems.

This role is pivotalin the practice to ensure great communication and care navigation for patients.We are looking for someone with excellent leadership skills and with the abilityto work under pressure in a very demanding patient focused position.

The position is afull time Reception Manager working 37.5 hours per week with hours to bediscussed at interview.

Flexibility ofhours is essential to meet the needs of the business.

Suitable candidateswill be expected to be available for both mornings and afternoons and for sicknessand holiday cover.

Main duties of the job

Managing, monitoring and maintaining the practice appointment system

Processing personal and telephone requests for appointments, visits andtelephone consultations, and ensuring callers are directed to the appropriatehealthcare professional

Ensuring the reception/care navigation team work within their policiesand protocols in support of the business functions

Direct line management of the reception/care navigation team, ensuringappropriate staffing throughout the week, arranging staff to cover on shorterdays, managing annual leave for the department, conducting staff 121's and appraisals.

Dealing with first line complaints coming into the surgery.

Managing processes for prescription ordering.

Liaising with associated healthcare agencies and providers

Carry out administrative tasks relating to patient records, includingfiling, document management and ensuring patients can access reports,prescriptions and that they are easily accessible

Manage and maintain patient registrations and deductions

Act as IT reception lead for the surgery, being first line support to members ofthe team where there are problems with the IT systems, printers etc. or to actas subject matter expert for SystmOne, telephone systems, practice emailsystems, practice social media and more.

About us

Chapeltown Family Surgery is a long established training practice working within the communities of Chapeltown and Harehills. Our strength lies in its size with a closely knit clinical team who have been working together for many years.

Along with our 2 GPpartners, 1 Salaried GP, 2 practice nurses and 1 Healthcare Assistant we have an exceptional reception/careco-ordinator team, Secretaries and Admin team.

We are a trainingpractice and mentor Registrars at various stages of their training towardsbecoming a fully qualified GP. In addition we host trainee GP's

We are a friendlyteam with a high work ethic, recognising the importance of people's rights,respecting privacy, dignity, needs and beliefs of patients, carers andcolleagues.

There is on-siteparking and you will automatically join the NHS Pension Scheme.

Job responsibilities

Management of the reception/care navigation team ensuring the smoothrunning of the Practice Reception department, providing line management and HRsupport to members of your team

Supporting staff members through training and recognising and utilisingthe skills and experience of the team

Management of the Practice IT equipment, including problem solving,clinical reporting, management of the telephone systems etc.

Promoting the reception department and all extended services availableto our patients

Rotas, availability and allocation changes. Including locums and setting up clinics.

Dealing with complaints in line with the practices policies and procedures

Ensuring adequate staffing, planning and annual leave

Person Specification

Experience

• Experience of working in a GP surgery or Patients within the NHS

Qualifications

• Leadership and management qualification or equivalent experience.
• Experience of managing IT, including problem solving, clinical reporting, staff training and general maintenance of IT systems
• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,810 to £27,375 a yearDepending on experience