Reception Manager

Platinum Recruitment Consultancy; Hertford; On-site; GBP 32,000; Full time

Job summary

An established industry player is seeking a dynamic Reception Manager to join their prestigious hotel in Hertford. This role offers the chance to create unforgettable guest experiences while leading a dedicated team in a supportive environment. With a comprehensive benefits package, including generous holiday allowances and discounts, this opportunity is perfect for hospitality superstars looking to elevate their careers. If you have a passion for exceptional service and a proven track record in reception management, this is your chance to shine in a luxury setting.

Benefits

29 days holiday

50% discount on F&B

Discounts on accommodation

Recognition and rewards scheme

Cycle to work scheme

PERKZ discount scheme

Qualifications

• Previous experience in reception management at a luxury 4 or 5-star hotel.
• Proficiency in reception and reservation systems is advantageous.

Responsibilities

• Ensure guest profiles are updated for memorable experiences.
• Handle guest inquiries and complaints with professionalism.
• Oversee daily operations of reception and guest service.

Skills

Reception Management

Leadership

Communication Skills

Complaint Handling

Ability to Work Under Pressure

Tools

HART

Job description

Role: Reception Manager
Location: Hertford
Salary / Rate of pay: 31,475 per annum

Are you a hospitality superstar with a passion for creating unforgettable guest experiences? If so, we at Platinum Recruitment are working with a luxury client located in the heart of beautiful Hertfordshire who are seeking a dynamic and enthusiastic Reception Manager to join their team.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including:

• 29 days holiday (Increases with length of service after 12 months)
• 50% discount on F&B across all properties in the group
• Huge discounts on accommodation across all properties in the group
• Recognition and rewards scheme
• Cycle to work scheme
• PERKZ discount scheme

Package

Salary: 31,475 per annum

Why choose our Client based in Hertford?

This is your opportunity to demonstrate your expertise and join a prestigious hotel that fosters a supportive and collaborative working environment for all team members!

Reception Manager Responsibilities:

• Ensure profiles of guests are updated so we can create memorable experiences on return visits.
• Handling guest inquiries, requests, and complaints with professionalism and efficiency.
• Log any guest comments or feedback and effectively communicate within the team.
• Overseeing the daily operations of the reception and guest service departments, ensuring exceptional service standards are consistently met.
• Ensure revenue is not being written off, and that daily Adjustment Reports are sent to Accounts with the day's banking.
• Maintain accurate records and reports.

Desired qualifications & skills:

• Previous experience in reception management at a luxury 4 or 5-star hotel.
• Proficiency in reception and reservation systems (HART) is advantageous.
• Strong leadership qualities.
• Ability to perform well under pressure.
• Excellent communication skills.
• Highly effective in handling complaints.

Ready to embark on an exciting and rewarding career journey?
Click Apply Now to discuss this Reception Manager role in Hertford and become a vital part of our client's exceptional team!

Consultant: Helen Davies
Job Number: (phone number removed) / INDFOHF&B
Job Role: Reception Manager
Location: Hertford

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.